Business process Analyst

3 weeks ago


Toronto, Canada Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision! Full time

Business Process Analyst Process Lead / Operations Analyst (IC). Optimize and run business processes to meet SLAs, improve quality, and reduce cost-to-serve. Skills required: Business Process Operations. Responsibilities Map processes Define SOPs Monitor SLAs Execute governance cadences Analyze root causes Drive continuous improvement and automation Required Skills Process mapping (BPMN) Excel/SQL for ops analytics SLA management Stakeholder communication Preferred Qualifications Lean/Six Sigma (Green Belt) RPA exposure (UiPath/Power Automate) Experience required: 8 years. #J-18808-Ljbffr



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