Operations Team Lead

Job Description Position: Permanent, Full-time Location: Surrey, BC - Warehouse (on-site) Reports to: Operations Manager, Surrey, B.C Join Our Team Here at Stevens, we are more than just a leading Canadian medical supply distributor—we are driven by purpose. Our mission is to bring innovative, top quality, affordable products and services to healthcare providers in an effective manner, and we know that starts with our people. The Stevens Company has been helping to shape Canadian healthcare for over 150 years, and each employee plays a key role in providing the exceptional service and comprehensive healthcare solutions we set out to achieve every day. Position Overview The Operations Team Lead (OTL) is a hands-on professional who works in our warehouse supporting the Operations Manager as a Second in Command (2IC). The OTL is responsible for playing a key role in achieving and maintaining operational excellence with a focus on continuous improvement. It requires strong leadership skills and a proactive approach in driving efficiencies and delivering a high standard of customer-focused service. The OTL is committed to fostering a safe and positive workplace environment. Effective communication and strong problem-solving skills are essential for this role. Responsibilities · Leadership:  Assist Operations Manager with the delegation of tasks/assignments to optimize workflow and achieve daily service goals. Be a key point of contact and direct Supervisor for picking & shipping staff on day-to-day inquiries and solutions. Provide training, coaching, and feedback, to maximize team performance. · Process Improvement: Work collaboratively with team to identify areas of improvement to drive 5S methodologies and achieve operational excellence. Be instrumental in change management and technology advancements · Overall facility cleanliness & organization:  maintain physical condition of the warehouse, suggesting new design layouts and ensuring overall appearance meets high standards. · OH&S Lead:  Implement safety practices and processes ensuring all federal, provincial and local requirements are met. Provide training and education · Equipment:  maintain facility equipment, ensuring good working order and that all preventative maintenance schedules are met · Reporting:  establish and ensure the achievement of all goals and objectives are met through Key Performance Indicators (KPIs) · Other duties as assigned Qualifications • Minimum of 3 years of experience in Distribution/Warehouse/Management Role • Experience in Customer Service Role preferred • Exceptional written, and verbal communication skills • Forklift certified/experienced Required • Accountable, dependable with strong problem-solving skills • Able to work in a team environment as well as independently. • Highly proficient in using a computer, including advanced Microsoft Office software experience (Word, Excel, PowerPoint, Outlook)• Exceptional attention to detail and quality of work • Excellent organizational, time management and prioritizing skills • Ability to demonstrate a positive attitude and strong work ethic • Ability to handle multiple priorities and tasks If interested in this role, please send your resume to: recruitment-recrutement@stevens.ca Why Work at Stevens? Success begins with the people who work towards it. When they feel valued, supported and empowered to reach their own potential, new ideas and innovations can thrive. Therefore, we are committed to providing a comprehensive benefits and employee program that supports: - Comprehensive Benefits : Full-time employees and their families receive robust coverage including extended health and dental plans and life insurance. - Defined Contribution Pension Plan : Employer matched pension plan. - Career Development: Professional growth opportunities. - Opportunities for Advancement : We actively support internal growth and skill development to help you build a lasting career with us. A Workplace Where Everyone Belongs Diversity, equity, and inclusion are core to who we are. We respect, value and celebrate people from all backgrounds, and are committed to ensuring all feel supported and empowered to reach their full potential. We do not tolerate discrimination of any kind and foster a culture of respect and inclusion. Diverse viewpoints spark innovation and help deliver creative solutions; at The Stevens Company we celebrate diversity and recognize our staff for their abilities. Get Involved Definitely not all work and no play, here at Stevens we love to get involved in activities that promote community, connection and good fun Our Social Committee does a fantastic job of organizing various activities, games and events throughout the year, including but not limited to; STEVENGO, Family & Friends events, spirit days, holiday events and various fun-filled initiatives to support charities both local and national we are proud to partner with. To learn more about the fun being had at Stevens, check out our LinkedIn: linkedin.com/company/the-stevens-company-limited Grow With Us If you're passionate about helping others, thrive in a supportive and inclusive team environment, and want to be part of a company making a real difference in Canadian healthcare, we'd love to hear from you.