Product Support Engineer
2 weeks ago
Job Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our support team, you will work closely with customers to ensure smooth installation and operation of payment terminals, while efficiently resolving any issues that arise. Key Responsibilities: Installations & Configurations: Assist customers with the setup and configuration of payment terminals, ensuring devices are integrated with their systems. Troubleshoot and resolve any installation-related issues, including hardware setup and software configurations. Provide guidance on optimal usage and best practices to ensure smooth transaction processing. Technical Support & Troubleshooting: Offer remote support to customers experiencing technical difficulties with payment terminals. Diagnose and resolve issues related to connectivity, device malfunction, software bugs, and transaction errors. Collaborate with cross-functional teams (e.g., development, product management) to address escalated technical issues and drive resolutions. Customer Communication & Documentation: Serve as the primary point of contact for technical queries, responding promptly and professionally. Communicate complex technical concepts in a clear, user-friendly manner. Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions. Provide customers with product updates, training materials, and post-installation support. Problem-Solving & Continuous Improvement: Demonstrate strong problem-solving skills to identify root causes of issues and implement solutions. Contribute to improving the support process, knowledge base, and customer satisfaction by identifying recurring issues and recommending improvements. Stay up-to-date with industry trends and emerging technologies related to payment systems and terminal devices. Required Qualifications: Proven experience in technical support or customer service, preferably in the payment terminal or point-of-sale (POS) industry. Strong knowledge of payment terminal hardware and software, including setup, configuration, and troubleshooting. Excellent problem-solving skills and the ability to think critically under pressure. Outstanding communication skills, with the ability to explain technical concepts in a simple and clear manner. Strong customer service orientation with a passion for delivering a high level of support and satisfaction. Ability to work both independently and collaboratively within a team environment. Technical proficiency with various operating systems (Windows, Linux, etc.) and network configurations. Basic knowledge of payment processing systems, security protocols, and industry standards (PCI compliance). Flexible schedule with availability in evenings, and weekends as needed
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
2 weeks ago
Canada MONEXgroup Full timeJob Summary: We are seeking a highly skilled Product Support Engineer to provide outstanding support to customers with payment terminal installations, troubleshooting, and technical assistance. The ideal candidate will have a deep understanding of payment systems, be proficient in problem-solving, and excel in customer communication. As a key member of our...
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Product Support Engineer
8 hours ago
, , Canada Ai Jobs Full timeJoin to apply for the Product Support Engineer (Remote) role at Get Hired We’re looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income, flexibility, and real-world experience. Flexible Hours |...
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Product Support Engineer
1 week ago
, , Canada Taskify AI Full timeProduct Support Engineer (Remote) Join to apply for the Product Support Engineer (Remote) role at Taskify AI. Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland) Compensation: Competitive pay commensurate with experience and role level; specific salary details will be discussed during the hiring...
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Product Support Engineer
2 weeks ago
, BC, Canada AdaptiveMobile Security Full timeRole Overview As a key player in the Customer Support team, you will work under the Customer Support Manager, troubleshooting complex technical issues, and collaborating closely with engineering and service delivery teams. You’ll combine technical expertise with excellent customer service, making you a vital part of our support operations. A degree in...
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Product Support Engineer
2 weeks ago
, , Canada AI Jobs Full timeJoin to apply for the Product Support Engineer (Remote) role at AI Jobs We’re looking for a dependable, adaptable professional to support day-to-day tasks and ensure smooth operations. This role is straightforward, structured, and easy to learn, making it ideal for anyone who wants a stable income, flexibility, and real-world experience. Flexible Hours |...
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Product Support Engineer
2 days ago
, , Canada Taskify AI Full timeJoin to apply for the Product Support Engineer (Remote) role at Ai Jobs . Location: Remote (Open to qualified candidates located in the US, UK, Canada, Australia, New Zealand, Ireland ) Compensation: Competitive pay commensurate with experience and role level; specific salary details will be discussed during the hiring process. Role Overview We are seeking...
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Remote Product Content
2 days ago
, , Canada Taskify AI Full timeA leading digital solutions provider is seeking a Product Support Engineer to join their remote team. The role involves writing, editing, researching, and organizing content, requiring strong communication skills and an analytical mindset. Applicants should adapt well to remote work and manage their time effectively. This position offers opportunities for...
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Product Engineer
2 weeks ago
, , Canada MTC Solutions Full timeThe Product Engineer is part of MTC Solutions’ Product Application Engineering team, the group responsible for transforming product data and research findings into design tools that enable engineers and designers to specify and apply our hardware confidently. In this role, you’ll translate engineering test data and research outcomes into clear,...
