Microsoft 365 Infrastructure Support Engineer

We are At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets. Our Challenge Our client is seeking a Cloud Platform Services Specialist to support and optimize Microsoft 365 workloads, including Exchange Online, MS Teams, Defender, and Purview, ensuring seamless incident management and service delivery. This role is crucial in maintaining ongoing service improvement and supporting the organization's enterprise communication and collaboration environment. Responsibilities: Fulfill service requests and manage incidents, changes, and problems related to Microsoft 365 workloads, adhering to service level targets. Evaluate and recommend resource requirements, dependencies, and policy implications for optimizing MS Teams, Exchange Online, Defender, and Purview configurations. Review new service requests and technology proposals, assessing their impact on operations and providing remediation recommendations. Assist in developing implementation plans, schedules, and resource allocations for architectural deployment and service delivery. Troubleshoot, upgrade, and support messaging hardware and software infrastructure, ensuring operational stability. Conduct problem diagnosis, troubleshooting, and resolution efforts to minimize downtime. Provide quality control during production deployments and support ongoing maintenance activities. Develop and maintain technical documentation, procedures, and best practices. Collaborate effectively with team members, management, and supported departments to ensure aligned service delivery. Support knowledge transfer initiatives and cross-training efforts to strengthen team capabilities. Work Experience: 8 years of experience designing, supporting, and supporting on-premises Exchange 2016/2019, Exchange Online, and enterprise email environments of similar size and complexity. 8 years supporting email security services such as anti-spam, anti-phishing, and access management. 8 years supporting Skype for Business and Microsoft Teams within large organizations. 8 years of experience with Microsoft architecture, installation, and administration across multi-server environments. Nice to have: 5 years of experience with requirements gathering, designing, and supporting Microsoft 365 services in cloud or on-premises environments. 5 years supporting migration tools like Quest Exchange Migration Wizard and upgrading/supporting Microsoft Teams. 5 years managing user identities, permissions, and maintaining security activities in M365 tenants. 3 years supporting migration from Skype for Business to Teams. 5 years performing e-discovery, retention, and compliance activities in M365. 3 years supporting bulk mail delivery solutions. 5 years supporting AntiSpam configurations. 4 years in the public sector or within a complex enterprise environment of similar size. SYNECHRON'S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.