E-Commerce Fulfillment Manager

V-SHIP LTD. Employment Location: 301-111 Granton Drive, Richmond Hill, ON L4B 1L5 Job Type: Full Time Position: E-Commerce Fulfillment Manager Hours: 30 Hours/ Week Hour Rate: $40.00/ Hour V-SHIP is a Canadian-based logistics and transportation services provider specializing in cross-border freight, e-commerce fulfillment, and last-mile delivery solutions for domestic and international clients. V-Ship offers a full suite of services including LTL/FTL, local courier, warehousing, and customs-coordinated freight forwarding. Our client base primarily consists of overseas sellers particularly Amazon FBA and third-party e-commerce vendors requiring end-to-end logistics support for inbound inventory shipping, customs clearance, warehouse integration, and retail distribution across Canada and the United States. V-Ship plays a critical role in enabling these clients to meet strict delivery timelines, comply with platform-specific requirements, and navigate regulatory requirements from CBSA and U.S. CBP. The Overseas Fulfillment Services Manager is responsible for overseeing the daily operations and client service delivery for V-Ship’s cross-border logistics and warehousing clients, with a specific focus on Amazon FBA and third-party fulfillment sellers. This role bridges international freight, domestic distribution, and retail-style service execution, ensuring efficient movement of goods from overseas suppliers to North American end destinations. Key Duties and Responsibilities • Plan and oversee daily operations for V-Ship’s overseas fulfillment clients, coordinating end-to-end logistics activities including inbound freight, customs clearance, warehousing, and last-mile delivery across Canada and the United States. • Manage service delivery for Amazon FBA clients, ensuring compliance with Amazon Seller Central requirements including labeling, packaging, shipment creation, and delivery appointment scheduling with FBA fulfillment centers. • Develop and implement operating procedures for warehouse coordination, freight consolidation, and client-specific fulfillment workflows using WMS and TMS platforms. • Supervise and support a team of logistics coordinators and front-line staff, including warehouse liaisons, dispatch personnel, and customer service representatives; assign duties, schedule shifts, and conduct performance evaluations. • Oversee customs and regulatory compliance, ensuring accurate HS codes, invoices, packing lists, and proper filing with and U.S. CBP. • Liaise with third-party carriers, brokers, and warehouse providers to ensure consistent service levels, cost-efficiency, and secure transportation capacity for domestic and cross-border freight. • Monitor and analyze key performance indicators (KPIs), including on-time delivery rates, order accuracy, inventory movement, and SLA compliance; recommend process improvements and implement corrective actions as needed. • Resolve escalated client issues related to customs holds, warehouse delays, or Amazon non-compliance; act as the senior point of contact for high-value clients requiring specialized service coordination. • Prepare monthly operational reports summarizing fulfillment metrics, carrier performance, service volume trends, and budget adherence for executive management review. • Lead recruitment, onboarding, and training of logistics and warehouse-facing personnel; deliver hands-on coaching to ensure staff are proficient in system tools, compliance protocols, and client communication. • Manage budgets, control operational costs, and support financial planning related to international fulfillment service contracts. • Ensure adherence to all regulatory and safety requirements associated with the import/export, transportation, and warehousing of goods, including cargo security, data privacy, and contractual obligations with e-commerce platforms. Qualifications • Progressive experience in logistics coordination, cross-border freight, or third-party warehousing, including a minimum of 2 years in a supervisory or managerial capacity. • Direct, hands-on experience managing Amazon FBA shipments including product preparation, shipment creation, labeling compliance, and scheduling via carrier portals or Seller Central is strongly preferred. • Demonstrated knowledge of customs clearance procedures, including preparation and review of commercial invoices, packing lists, HS code classification, and familiarity with CBSA and U.S. CBP regulatory requirements. • Strong interpersonal and communication skills, with proven ability to manage operational staff, resolve client issues, and negotiate service agreements with carriers, vendors, and warehouse partners. • Familiarity with North American freight logistics, including LTL and FTL practices, as well as last-mile and expedited delivery services across the GTA, Ontario, and cross-border U.S. corridors.