Customer Operations Specialist
2 weeks ago
At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the worldThis Position reports to:Superviseure, entrée de commandeABB's Process Automation business area enables customers to operate some of the world's largest and most complex industrial infrastructures, helping them outrun - leaner and cleaner. We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services. Your Role: Own the ChallengeAct as the primary point of contact for customer inquiries, concerns, and claims, providing clear, professional, and comprehensive responses.Address customer disputes and claims promptly, investigating and analyzing issues related to orders.Collaborate closely with cross-functional teams to ensure quick and satisfactory resolution of customer issues.Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes.Identify recurring issues or trends in customer disputes and recommend process improvements to minimize future incidents.Ensure adherence to company policies and procedures when addressing customer concerns.Accurately and efficiently enter customer orders, ensuring all details are correct for order execution.Assist customers with order placement and ensure complete handling of requests, including order changes, expediting, and tracking.What it takes to Run what runs the worldCollege or university diploma or equivalent required; bachelor's degree in business, communications, or related field preferred.Proven experience in customer service or a related role, with a strong track record of effectively handling customer inquiries and resolving disputes.Proficiency in order processing systems and Microsoft Office Suite; SAP experience is an asset.Exceptional communication skills in both French and English, with a focus on professionalism, empathy, active listening, and clarity.Why ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.#ABBCareers#RunwithABB#Runwhatrunstheworld#LI-hybrid#indabbABB values the dedication, commitment, and expertise of our employees. As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups:WomenIndigenous peoplesMembers of visible minoritiesPersons with disabilitiesABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self-identify during the application process.
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Customer Operations Specialist
1 week ago
Quebec City, Canada ABB Full time**Customer Operations Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
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Customer Operations Specialist
1 week ago
Quebec City, Canada ABB Full time**Customer Operations Specialist**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB...
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Bilingual Customer Operations Specialist
4 weeks ago
Quebec, Canada ABB Full timeA global automation company in Quebec is looking for a Customer Operations Specialist. In this role, you will manage customer inquiries and claims, ensuring clear communication and effective resolution of disputes. The ideal candidate will have a strong background in customer service, a relevant diploma, and bilingual skills in French and English. This...
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Customer Operations Specialist
3 weeks ago
Quebec, Canada ABB Full timeJoin to apply for the Customer Operations Specialist role at ABB At ABB, we help industries outrun – leaner and cleaner. Progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy; growing takes grit. But at ABB, you’ll never run alone. Run what...
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Customer Operations Specialist
4 weeks ago
Quebec, Canada ABB Schweiz AG Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.This position reports to: Superviseure, entrée...
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Customer Operations Specialist
2 weeks ago
Quebec, Canada ABB Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the worldThis Position reports to:Superviseure, entrée de...
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Customer Operations Specialist
3 weeks ago
Quebec, Canada ABB Schweiz AG Full timeAt ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This position reports to: Superviseure,...
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Customer Care Specialist
4 weeks ago
Quebec, Canada Amilia Enterprises Inc. Full timeAmilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management.Since2009, Amilia has been...
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Customer Care Specialist
2 weeks ago
Quebec, Canada Amilia Enterprises Inc. Full timeAmilia is transforming the recreation and activities market with its innovative, purpose-built SaaS platform. Designed for municipalities, community centers, nonprofits, businesses, and recreation organizations, Amilia SmartRec streamlines operations, optimizes facility management, and simplifies program and membership management. Since2009, Amilia has been...
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Customer and Business Operations Specialist
1 week ago
Calgary, Toronto, Montreal, Vancouver, Edmonton, Old Toronto, Ottawa, Mississauga, Quebec, Winnipeg, Halifax, Saskatoon, Burnaby, Hamilton, Surrey, Victoria, London, Halton Hills, Regina, Markham, Brampton, Vaughan, Kelowna, Laval, Southwestern Ontario, R, Canada Modus Create Full timeJoin Us as Our Customer Operations Specialist Remote We're looking for a Customer Operations Specialist to join our team at Modus Create. In this role, you'll drive operational excellence by managing data, processes, and systems that power our customer organization. You'll collaborate closely with senior leadership to ensure our teams are efficient,...
