Guest Service Agent

7 days ago

Halifax, Nova Scotia, Canada Hotel Halifax and the Barrington Hotel Full time $35,000 - $55,000 per year

General Overview:

The Guest Services team is responsible for the overall guest experience from arrival to departure, including check-in, check-out, and guest inquiries. This is an excellent front-line opportunity for someone looking to begin or advance a career in the hotel industry.

Guest Services Agents play a vital role in the guest experience by acting as a host for the hotel, ensuring each guest receives a warm welcome, efficient service, and prompt assistance. This position requires the ability to multitask, attention to detail, and a commitment to upholding service standards. Guest Services Agents typically work in a team environment, handling a variety of guest interactions throughout their shift.

Key Responsibilities:

  • Greet guests warmly and professionally, ensuring a positive first impression.
  • Perform check-in and check-out procedures according to brand and property standards.
  • Respond to guest inquiries, requests, and feedback in a prompt, courteous, and professional manner.
  • Handle guest payments, process transactions, and maintain accurate records.
  • Maintain the security and privacy of guest information at all times.
  • Follow all safety and security policies, including emergency procedures and fire safety protocols.
  • Report maintenance concerns or safety hazards to leadership.
  • Participate in departmental communication meetings.
  • Embrace and uphold the hotel's Vision, Mission, and Values.
  • Perform other duties as assigned by leadership.

This role requires someone who is:

Service-focused – genuinely committed to exceeding guest expectations.

Detail-oriented – ensures accuracy in every transaction and interaction.

Reliable and self-motivated – able to work independently and complete tasks efficiently.

Team-oriented – contributes positively to a supportive, collaborative work environment.

Safety-conscious – works with care, follows all protocols, and reports concerns promptly.

Has a professional demeanor – maintains a neat, friendly, and enthusiastic presence.

Other Abilities, Skills and Competencies:

  • Friendly, enthusiastic demeanor with a neat, professional appearance.
  • Strong guest service skills with a genuine desire to exceed expectations.
  • A keen eye for detail and accuracy.
  • Well-organized with the ability to multitask and work efficiently.
  • Reliable and flexible, with availability for varied shifts including evenings, weekends,and holidays.
  • Physically capable of standing for long periods and performing repetitive movements.
  • Self-motivated, able to solve problems, take initiative, and complete tasks withminimal supervision.
  • Comfortable using computers and learning software
  • Previous front desk or customer service experience is an asset.

Working Conditions:

Fast paced environment that is often demanding

Stand, walk and remain on feet to perform job duties for entire shift duration

Available for working a variety of shifts which includes weekends, statutory holidays, evenings and overnights as required

Job Type: Part-time

Pay: From $17.30 per hour

Application question(s):

  • Are you available to work regular weekends?
  • What specific days and shifts will you be able to work every week?

Work Location: In person

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