Director, Product Management

Job Title:

Director, Product Management

Overview:

Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Overview
Fraud and chargebacks disrupt the entire payments ecosystem, driving both card issuers and merchants to focus on resolving disputes instead of increasing card acceptance and revenue. Ethoca changes the dialogue, creating a rich environment for issuers and merchants to engage cardholders post-transaction, reducing frustration and driving repeat spend. The Director, Product Management will help define and lead the business strategy and implementation for the product portfolio. This includes comprehensive competitive analysis, pricing evaluation, and a deep understanding of market readiness considerations. In this role, you will work closely with product, customer delivery, marketing, and sales leadership worldwide to define requirements, KPIs and success criteria, and help guide business architecture and go-to-market execution. This position reports to the Vice President of Product.

About the Role:

• Lead the rapid evolution of business and competitive strategy, and ensure that our rich value proposition is fully delivered

• Take a data-driven approach to competitive analysis, pricing evaluation, and regional market needs, identifying areas of opportunity and contributing to the product roadmap, while prioritizing work to deliver against key areas of focus

• Leverage data & dashboards to quickly identify business performance challenges, making recommendations on proposed action plans

• Define measures, KPIs, and success criteria to ensure appropriate monitoring and progress for business health

• Establish and maintain strong two-way communication with our go-to-market teams, partners, and customers

• Monitor and assess risk of both existing and emerging competitive solutions, seeking to differentiate core capabilities, features, and functions to ensure consistent competitive advantage in the marketplace

• Develop clear, convincing, and data-driven business cases for significant new growth investments

• Incorporate an understanding of the broader payments ecosystem into ongoing product management (e.g. regulatory, legal, technology, competitive, technology environment etc.)

All About You:

• Prior experience with, and a deep understanding of, defining business strategy is required – prior experience in a business consulting or related role is a bonus

• Experience in the Payments, Card Fraud, Ecommerce, or Financial Services space is desired – strong understanding of 1-to-many Payment Partnership landscape is a bonus

• Experience with the development of long-range and strategic plans, as well as the identification of organizational strengths, weaknesses, and business opportunities

• Ability to hit the ground running, adapt quickly and take an action-oriented, roll-up-your-sleeves approach to execution that focuses on measurable results

• Strategic, analytical, and systematic thinker who consistently drives continuous improvement

• Experience with Data Analysis tools and techniques, and in analysis of operational data to support business decisions

• Applying expertise of principles, theories, and concepts, plus broad knowledge of business/function and development life cycle

• Broad technical knowledge

• Strong verbal and written communication skills

Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

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