External Relations Officer

Date Posted: 11/11/2025

Req ID: 45966

Faculty/Division: UofT Scarborough

Department: UTSC:Arts & Science Co-op Programs

Campus: University of Toronto Scarborough (UTSC)

Position Number:

Description:

About us:

The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.

The University of Toronto Scarborough has been a leader in co-operative education and work integrated learning (WIL), for 50 years. Co-op and WIL give students an opportunity to apply skills learned in the classroom, and to expand their knowledge through related work experience. The Department of Arts and Science Co-op is responsible for preparing over 3000 undergraduate students from 58 academic areas to compete for paid co-op work term opportunities. The department is also responsible for engaging industry partners who provide these work terms. A coordinated effort among the stakeholders of student, employer, and university co-op programming contribute to the development of well qualified graduates who are prepared to assume a productive role in society. With a commitment to the equity, diversity and inclusion and the campus' 'Inclusive Excellence' mission, the department works closely with academic departments and support services on campus and with employer and community partners to support students as they work to achieve their academic and co-op/integrated learning aspirations.

This search aligns with the University's commitment to strategically and proactively promote diversity among our community members (Statement on Equity, Diversity & Excellence). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.

Your opportunity:

Reporting to the Team Lead, External Relations and Industry Partnerships, the incumbent plays a vital role in the department to ensure that co-op students have a wide range of quality, paid co-op work term opportunities to apply to. Within a territory of particular industry sectors, the External Relations Officer takes a planned and informed approach to meeting new job development and account retention targets.

While balancing all stakeholder needs effectively, the primary goal of the position is to develop, nurture and manage strong co-op employer partner relationships for the purpose of creating high quality, academically relevant, paid co-op work term opportunities. The External Relations Officer is responsible for developing and initiating all aspects of new co-op employer relationships that strategically support the academic programs within the portfolio. Using an analytical and informed approach, the incumbent is responsible for conducting market research to understand the industry sectors assigned to them and identifying target markets appropriate for co-op job development. Through sound sales, business development and partnership building techniques, the External Relations Officer builds their employer partner account base by planning and undertaking first contact with potential new employers to develop more, quality co-op job opportunities. With an ultimate goal of strong retention and partnership expansion, the External Relations Officer is responsible for maintaining and expanding existing relationships with employers. With a strong customer service orientation, the External Relations Officer skillfully balances the needs of all stakeholders and ensures that their employer partners' experience with our program is excellent. In consultation with the Assistant Director, the incumbent will set an annual plan for their territory and performance targets both for new employer development and account retention with companies and organizations with strong co-op job potential each work term. All of this is done on the foundation and ultimate collective goal of facilitating student success and supporting their coop ambitions.

Your responsibilities will include:

• Building and strengthening relationships with stakeholders and partners of strategic importance
• Identifying, fostering and maintaining relationships with potential and existing employers
• Analyzing and recommending actions to increase employers' visibility
• Analyzing data to determine trends and recommend target markets
• Researching and analyzing potential employers and recommending student placement opportunities
• Evaluating job prospects in alignment with student academic goals
• Developing content for marketing and/or promotional materials
• Tracking the status of business development initiatives, activities and outcomes

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years' experience in a Business to Business (B2B) sales environment in any industry. Potential experience may include sales development, inside sales, account management, business development, or client engagement.
• Track record of success in a target driven environment generating new business and building client relationships in existing and new market sectors
• Demonstrated experience and strong understanding implementing business development and sales funnel approaches and tracking activities to desired outcome
• Proven experience in strategic account management, including developing and maintaining long term relationships with key clients, identifying growth opportunities, and driving business outcome.
• Motivated through individual planning and target achievement, while thriving in a collaborative team-based environment
• Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and working environment
• Strong customer service orientation and ability to effectively balance the needs of multiple stakeholders
• Excellent demonstrated presentation skills and demonstrated ability to speak to and lead targeted group presentations
• Good judgement, tact and discretion and able to resolve issues, problems and competing goals
• Strong ability to input, interpret and analyze data with moderate to proficient expertise in Excel
• Good written and verbal communications skills, with strong influencing and consensus building skills

Assets (Nonessential):

• Experience in marketing, developing marketing strategies, and inbound lead generation
• Knowledge of the career services industry and experience within a Co-operative Education or Work-Integrated Learning (WIL) environment
• Experience using Customer Relationship Management (CRM) software such as

To be successful in this role you will be:

• Diplomatic
• Goal oriented
• Organized
• Problem solver
• Resourceful

Closing Date: 11/23/2025, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - Continuing

Schedule: Full-Time

Pay Scale Group & Hiring Zone:

USW Pay Band 12 - $81,312. with an annual step progression to a maximum of $103,986. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Administrative / Managerial

Lived Experience Statement

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.