Manufacturing Executive

10 hours ago

Montreal, Quebec, Canada Tekshapers Full time $60,000 - $90,000 per year

Job Title: MES/ Shopfloor support Engineer

Location: Montreal, QC

Job Type: Full Time

Job Description:

Need Bilingual profiles.

Skills and Responsibilities:


•IT endpoint knowledge, applicable on production lines, plus endpoint support.


•Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points


•Interaction with Team members for knowledge sharing, knowledge transition and issue resolution


•Stakeholder management, share regular updates and assist in preparing operational reports


•Triaging of issues and coordination with cross functional teams for timely resolution


•Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)


•Maintaining agreed SLA levels and assuring Quality of delivery at all times


•Adhere to shift rotation plan and Operating model


•Interaction with SME's on functional issues


•Coordinate communications between suppliers, OEM, and business stakeholders for their particular area


•Tracks and report progress to stakeholders


•Working experience in "ServiceNow" and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes


•Working in Airbus environment as part of ShopFloor L1.5 Support will be a added advantage


•Quebec French and English Language is mandatory


•Day to day incident monitoring and resolution (Service Now preferred)


•Interaction with client (IT & Business users) on functional issues


•Triaging of issues and coordination with cross functional teams for timely resolution


•Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.)


•Maintaining agreed SLA levels and assuring Quality of delivery at all times


•Adhere to shift rotation plan and Operating model


•Interaction with SME's on functional issues


•Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area


•Tracks and report progress to stakeholders

Willing to work in shifts, this is mandatory

MES/Shopfloor Support Engineer, Aerospace, knowledge of Manufacturing IT environment

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