Product Manager

Ontario One Call (OOC) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At OOC, public safety is at the heart of everything we do.

Since 2012, in Ontario, it's the law that any party planning to dig must contact OOC before they dig. OOC connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.

OOC is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.

Safe Excavation starts with us.

Ontario One Call offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.

Caring…We invest in the success and safety for our team, communities and the environment.

Integrity...We are dedicated, honourable and honest.

Collaborative...We foster partnerships and work together to build a safer Ontario.

Inclusive...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.

Innovative...We strive for excellence with a willingness to learn, adapt and innovate.

Do you have what it takes to join our team?

Reporting to the Chief Digital Officer (CDO), the Product Manager – Technology, will design, develop, and improve Ontario One Call solutions by merging customer needs with technical knowledge to deliver new or improved solutions. This role will oversee process lifecycle, development efforts, planning, and execution. This is an exciting opportunity to collaborate with cross-functional teams, ensure product quality and compliance while providing strategic technical guidance with vendors to meet demands and business objectives.

This role is pivotal in delivering strategic initiatives that optimize customer-facing applications, including our CRM, web portal, and contact center solutions which involves a Mapping Improvement Initiative. They will play a key role acting as the central connector between business stakeholders, technical teams, and end users to deliver solutions that improve safety, efficiency and stakeholder experience, aligning these technologies to meet evolving customer needs and support the organization's mission. The Product Engineer will work closely with senior leadership and vendors to ensure that digital products align with business goals and deliver innovative customer experiences.

This position is located at the Guelph office at 104 Cooper Drive, Guelph. Ontario One Call has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.

• Lead product lifecycle management from concept to launch and ongoing enhancements.
• Integrate technologies, including cloud solutions, open-source frameworks, and Microsoft platforms to enhance digital customer engagement and streamline platform operations.
• Drive improvements across customer platforms to boost efficiency, agility, and responsiveness.
• Ensure seamless integration and optimization of CRM, web, and contact center technologies to support digital transformation.
• Hands-on experience with Microsoft Dynamics 365, including making simple configuration changes (e.g. fields, forms, views) and resolving level 1 support tickets such as basic user issues and routine system troubleshooting
• Practical experience with ESRI and related mapping platforms, including performing basic configuration tasks (e.g., layer management, map setup, symbology adjustments) and handling level 1 support requests such as user access issues and routine troubleshooting.
• Collaborate with the business partners, and technology teams to establish a technology roadmap aligned with Ontario One Call's mission.
• Manage relationships with external vendors, solution providers, and stakeholders to ensure product quality and service delivery.
• Champion innovative solutions that improve customer engagement, satisfaction, and ease of interaction.
• Lead initiatives to redesign and improve customer interaction capabilities, ensuring platforms are intuitive, responsive, and user-friendly.
• Promote continuous improvement and encourage collaboration across cross-functional teams to meet organizational goals.
• Collaborate with internal teams, including IT, Operations, Stakeholder Relations, and Compliance, to define and deliver high-value product solutions.
• Compliance and Governance: ensure compliance with internal policies, regulations, and industry standards across all customer platforms.
• Maintain robust documentation, policies, and standards to support platform operations and governance.
• Monitor product performance, adoption, and satisfaction through metrics and feedback loops.

• Strong knowledge of product management methodologies, tools, and practices.
• Leadership Skills: Proven ability to lead projects and influence cross-functional teams through building relationships with senior stakeholders.
• Strategic Leadership: Strong capability to develop and execute long-term project plans, translating vision into reality with a focus on customer satisfaction.
• Problem-Solving Expertise: Demonstrated critical thinking skills to tackle complex issues, drive solutions, and align with customer experience goals.
• Technical Knowledge: Proficiency in digital strategy, financial management, and implementing analytics to derive actionable insights. Hands-on experience and knowledge of Microsoft Dynamics 365 and ESRI platforms.
• Communication: Excellent written and verbal communication skills, with the ability to engage and influence stakeholders across the organization.
• Change Management: Skilled in managing the impacts of digital transformation, guiding teams through change, and overseeing stakeholder expectations.
• Ability to prioritize and manage multiple initiatives in a fast-paced, dynamic environment.
• Nice to have experience working with open-source Mapping solutions.
• Project management certification (PMP, Agile, or Scrum) considered an asset.

• University degree in Computer Science, Product Management or related field preferred; or a relevant discipline or combination of post-secondary education and experience.
• Minimum of 5 years' experience in product management, business analysis, or related roles.
• Minimum 5 years' experience with overseeing technical projects that support a mid-level enterprise size organizations operating in a hybrid model with continuous operations year-round.
• Demonstrated experience in building and delivering customer-focused digital platforms in a high-profile organization, with a strong emphasis on CRM, web app integrations, and contact center technologies.
• Proven experience implementing the strategic vision into reality
• Previous experience managing multiple projects and coordinating with various internal and external stakeholders including project budget management experience is preferred
• Experience working with cross-functional technical and business teams.

• Starting salary of $0/annum dependent on qualifications and experience, with room to grow
• A comprehensive company paid benefit plan through Desjardins Life (at 3 months of service)
• CAAT DBPlus Pension Plan with Contribution Choice and Company Match (at 3 months of service)
• 3 weeks paid vacation
• 10 personal emergency days per year
• Highly engaged workforce and excellent workplace culture
• Diverse and inclusive environment
• Collaborative team
• New, clean and bright facility

Imagine a workplace where everyone feels valued and respected. At Ontario One Call, we are committed to making this a reality through our Inclusion, Diversity, Equity & Accessibility (IDEA) initiatives, policy and committee. To achieve this, OOC strives to create a supportive work environment and a culture that welcomes diversity and uniqueness and encourages equitable opportunities for employees. Every individual person deserves respect, dignity and a sense of belonging. We encourage applications from individuals of all backgrounds, including those who may be underrepresented in our industry.

In accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, Ontario One Call is pleased to offer accommodations for job applicants with disabilities, if you require accommodations, please advise by contacting us.

Application reviews are done by a human. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are currently recruiting for this open position.