25-41 Business Partner, Digital Content

The Opportunity

The Business Partner, Digital Content is responsible for supporting and executing Technical Safety BC's digital experience strategy. They use compelling content and user empathy to craft a cohesive experience across multiple client-facing platforms, working cross-functionally to drive outcomes with the greatest impact on success. They have a deep understanding of the impact of their work on TSBC's clients and how it improves safety-minded decision making, furthering Technical Safety BC's authority as the trusted source of technical safety expertise.

Status: Regular, Full-Time, Union
Number of Positions: 2
Pay Grade: 16 ($ $53.59 per hour)
Location: Vancouver or open to any of our BC regional offices (hybrid work environment)
Reports to: Leader, Digital Experience 

As a Business Partner, Digital Content, you will:

1. Supports the management of standards for and execution of content strategy for , in support of Technical Safety BC's strategy and business plan; ensuring we deliver a consistent, efficient end-to-end user experience across all client-facing digital platforms.
2. Administrates content management systems for ; both developing workflows and executing content development and deployment.
3. Partners with and provides user experience and content strategy recommendations and expansion opportunities for Technical Safety BC's online programs, tools and services, Go-To-Market activities, and ongoing product evolution.
4. Collaborates with other TSBC teams to ensure an integrated and seamless end-to-end digital experience.
5. Liaises with external contractors and agency partners to execute on product development and site maintenance to ensure an integrated and seamless end-to-end digital experience with a client-centric lens.
6. Uses research, business intelligence and digital analytics to evaluate site effectiveness on an ongoing basis and develops plans that address opportunities for improvement in the  experience.
7. Conducts best practices research related to website development, web trends and advances in new media and communicates new software, hardware, and training needs
8. Utilizes project management processes to guide cross functional teams through successful campaign and product launches for
9. Manages and prioritizes backlog of modifications and additions to be made on

Knowledge, Skills & Experience you have:

• Requires a degree in marketing, communications, computer science, information management, or other business-related fields and supplemented by 5+ years' experience
• Experience managing websites with related experience in digital marketing, CRM and CMS management.
• A solid understanding of digital analytics, SEO, SEM, and digital marketing best practices.
• A solid understanding of user experience, information architecture, usability best practises, human centred design, and JTBD principles.
• Experience managing multiple projects effectively, using digital tools like Asana.
• Ability to research and collaborate with stakeholders, designers and developers on the execution of a design system used across all digital platforms
• An understanding of various web development technologies and a capacity to effectively manage projects involving contract development teams and IT
• Working knowledge of online surveys (building, tracking), forms, ecommerce and other online interactive tools.
• Experience working with cross-functional teams and communicating effectively with senior management
• A proven track record of success in prioritizing and managing multiple projects.
• Experience working with cross-functional teams and communicating effectively with senior management
• Ability to evaluate and prioritize the many digital needs of an organization and make and communicate decisions based on the needs of the client/user.

Beyond the role:

• Community & Wellness – We recognize and respect each other's diverse needs. We strive to maintain a healthy culture of psychological safety, belonging, and space to prioritize healthy minds and well-being. This includes Wellness Wednesday (meeting free time), flexible paid holidays, a free subscription to the Calm app, and a flexible hybrid work environment focused on connections. Our teams also enjoy giving back to the community, and having fun, whether volunteering in the community, or running together on our Sun Run team. In 2024, Technical Safety BC supported BC Cancer Foundation, Aboriginal Coalition to End Homelessness, Crisis Centre BC, Quest Non-Profit Grocery Markets, A Loving Spoonful, and Greater Vancouver Foodbank.
• Employee Resource Groups – We have Employee Resource Groups (ERGs) for Mental Health & Wellness, Indigenous Relations & Reconciliation, and Equity Diversity and Inclusion (EDI) to support initiatives we're passionate about. 
•  Learning & Development – We value giving and receiving feedback, as well as encouraging different ways for us to continuously learn as a company. This can be through lessons learned, wrap up sessions, one-on-one meetings, and team or individual courses, workshops, and conferences. In addition, we offer up to $1500 tuition aid per calendar year to support your education and learning goals.
•  Compensation & Benefits – In full transparency, you can find our industry-competitive compensation information on our postings. For our regular employees, we have outstanding benefits that include extended health, dental and disability coverage, access to an employee and family assistance program (EFAP), competitive annual paid vacation entitlements, public service defined benefit pension plan, generous top-up allowance for new parents, and time-off for caregiving, moving, and adoption leave. We recently upgraded our mental health benefits to $1500 separate from our non-mental health paramedical services too.
  
  

About Technical Safety BC

At Technical Safety BC, we matter to each other. Together, we apply a systems mindset to safety, embrace possibility, and act on what we learn. Our culture empowers and enables innovation and connection. Our environment welcomes diverse perspectives and learning is celebrated. We make decisions based on data and use our expertise to make the safety system equitable for all.  

Our values guide our work. 

• We see genius in diversity 
• We foster confidence 
• We make the complex simple 
• We adapt  

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licences and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We see genius in diversity, and are committed to creating an equitable and inclusive workforce. We recognize that diverse life paths and experiences contribute to the overall qualifications for each role. If you feel that you could excel in this position, but do not necessarily meet the formal requirements, we encourage you to apply.

If you are interested in one of our career opportunities and require accommodation or assistance with the application or recruitment process, please contact us directly at

Please apply online by 4:00PM PST on October 1, 2025. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about working at Technical Safety BC, please visit our careers page.

We thank everyone who has applied to this opportunity. Applicants can check the status of their online applications by logging into their profile. Only those shortlisted for an interview will be contacted directly.