Global Account Manager

*This is a remote position. You may work from a remote home office location anywhere in Canada*

Wolters Kluwer is a leading provider of innovative tax and accounting software solutions, dedicated to empowering individuals and businesses with tools that streamline financial management and enhance compliance. We pride ourselves on delivering exceptional value to our clients through cutting-edge technology and unparalleled customer service.

As a Global Account Manager; you will be responsible for maintaining and growing Tax and Accounting's largest Global customers in North America. You will be responsible for managing 4-8 customers, developing and executing comprehensive sales strategies, expanding our overall relationship and partnership within the firm. In this high visibility role, you will establish and maintain senior level relationships that aid in driving the partnership into the future.  You will be accountable for all new business and retention activity and sales for Tax and Accounting's software and research products and services for these customers.  Additionally, you will also be responsible for interacting, influencing and updating senior executives within Tax and Accounting on status and progress of overall relationship with the firm. You will report to the Vice President, Large Customers – Tax & Accounting North America.  Specific job responsibilities are outlined below:

• Customer Knowledge: Through partnership with the firm, establish and maintain a consistent knowledge of the customers' global goals and objectives, both short term and long term, linking these objectives to our product strategy and vision to help them in the present and future state of their firm. 
• Product Expertise: Maintain a deep understanding of our software solutions, features, and benefits, enabling effective communication and demonstration of value to potential customers.
• Sales Strategy Development: Formulate and execute a comprehensive global sales strategy to achieve revenue targets for new business and retention and expand penetration in the tax and accounting sector for both software and research.
• Executive Relationship Management: Cultivate and maintain relationships with senior executives in North America and globally (where appropriate) and decision-makers at key accounts, understanding their business needs and aligning our solutions to drive value.  This will also include key senior executives within Tax and Accounting to ensure we are developing and maintaining strong, collaborative executive relationships between our company and the firm.
• Competitive Awareness: Maintain constant awareness of the global competitive market, including all competitive products and services firms are using or evaluating to solve their business needs.  This would include product functionality, pricing and global market positioning. 
• Account Planning: Through extensive knowledge of the firm, facilitate timely customer Account Planning sessions with both client and internal stakeholders to align on the vision of our partnership into the future.  
• Sales Presentation and Negotiation: Deliver compelling sales presentations and proposals, effectively communicating our value proposition, pricing and ROI. Effectively negotiate contracts and close deals that contribute to revenue growth, partnering closely with our product team, ensuring profitability. Collaborating on and co-creating contracts with our legal team ensuring compliance with company policies and practices.
• Cross-Functional Collaboration: Collaborate with marketing, product development, and customer success teams to ensure alignment on messaging, product features, and client feedback.

Other duties:

• Performs other duties as assigned by supervisor
• Consistent and accurate forecasting of new business and retention
• Ongoing and consistent compliance with pipeline management
• Consistent communication with sales leadership
• Attend key customer and industry conferences

QUALIFICATIONS

Education: 

• Bachelor's degree in Business, Finance, Accounting, or a related field; MBA preferred

Minimum Experience:

• Experience: 12+ years of sales experience, with a focus on tax and accounting solutions. Proven track record of exceeding sales targets in a global market.
• Business Acumen: Strong understanding of financial regulations, tax compliance, and accounting practices. Ability to translate complex concepts into actionable business strategies.
• Sales Skills: Exceptional negotiation, presentation, and communication skills. Demonstrated ability to build relationships and influence at all organizational levels.
• Analytical Thinking: Proficient in using data to drive decision-making and assess market opportunities. Familiarity with CRM systems and sales analytics tools.
• Global Perspective: Experience working in international markets, with an understanding of cultural nuances and varying business practices.

Other Knowledge, Skills, Abilities or Certifications:

• Strong interpersonal and communication skills with a focus on building and sustaining relationships.
• Excellent problem-solving abilities and a proactive approach to client needs.
• Good analytical and problem-solving skills.
• Project manages with a highly collaborative style, deadline sensitive high priority programs and deliverables with a team-focused attitude.
• Team oriented, cooperative, and flexible. Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization.
• Proficiency with CRM software, client success platforms, and data analytics.

TRAVEL

• Up to 50% annually for client visits, conferences and team meetings as required

#LI- Remote

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.