Manager, Social Assistance

StatusTemporary Full-TimeTemporary - Approximate length of assignment, in months24 monthsType of Positionan Addition to StaffStart DateImmediateSalaryAnnuallySalary Grade$128, $150,794.00DepartmentYork Region -> Community & Health Services -> Social ServicesLocationHybrid work opportunities may apply - CASS SA and HCP SouthServCtr - 50 High Tech Road - Richmond Hill, ON L4B 4N7 CA (Primary)Job Description (E)ABOUT USAlmost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that's expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.WHAT WE OFFERConsistently named one of Canada's Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.Inclusive and Diverse Workforce - We're committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.ABOUT THE ROLEReporting to the Director, Social Assistance, is responsible for planning for and directing a multi-functional office staff team in the implementation, delivery, evaluation and continuous improvement of both integrated financial and wraparound case management services under relevant Provincial legislation and for the management and delivery of social services in accordance with Regional policy, procedures and pertinent legislation to individuals and families in need, including leading and managing strategic development in process improvements, special projects to ensure responsive and effective service delivery, including evidence-based/Key Performance Indicator (KPI) measurements, identifying, developing and implementing initiatives to improve the OW Program, advancing approaches to service integration, strengthening transitional support services and aligning with Branch outcomes and service modernization.WHAT YOU'LL BE DOING Develops, implements, plans for and directs programs, service delivery models and initiatives to meet both integrated financial and wraparound case management services program objectives and directions, in consultation with the Director.Monitors and evaluates program delivery to meet goals and objective of the Branch and the Department while ensuring that standards are met and are in compliance with governing legislation.Identifies and recommends opportunities for integrated services.Assists the Director in preparing, recommending, monitoring and controlling the Branch budget; prepares the business unit annual budget, special project budgets, and work plans.Continually monitors expenditures to ensure budget compliance and the effective and efficient use of resources.Participates in multi-year planning and formulation of strategic initiatives for service improvements and forecasted needs.Manages the implementation of process improvements and special projects.Utilizes evidence-based decision making, outcome focused program planning and other quality assurance activities to monitor program effectiveness and support a continuous improvement and client focused culture.Identifies and coordinates/implements services to meet the needs of clients.Coordinates and plans service linkages with applicable Federal and Provincial program and resources for social assistance clients.Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching, and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.Assumes the functions of the Director, Integrated Financial and Employment Services, in that person's absence, as directed.Participates as a member/lead for a specific role in the Department's disaster response plan.WHAT WE'RE LOOKING FORSuccessful completion of a University Degree in Social Work, Social Science, Public or Business Administration or related field or approved equivalent combination of education and experience.Minimum five (5) years progressively responsible experience in the delivery of social services and employment programs, including 2 years of demonstrated supervisory experience and change management experience.Valid Ontario Class "G" driver's license and reliable vehicle for use on corporate business.Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations.Sound knowledge of the Department's program delivery operations, programs and services, community resources and client social issues.Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.Council Approval DateScheduled Weekly Hours35Scheduled Shifts8:30 - 16:30Operational Hours8:30 - 16:30Close DateDecember 10, 2025of Hires Needed1UnionNon Union Staff.Please apply online by 5:00PM EST of the closing date indicated above.All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling ext We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users.York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email or call extension Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment.