Response Intake Coordinator

Athabasca Tribal Council

Athabasca Tribal Council serves five First Nations communities by providing innovative programs and services that enrich the well-being, health, and prosperity of children and families. ATC is committed to ensuring the protection of Indigenous rights, Treaty Rights, and Traditional Territories. In collaboration with our various departments and five Nations, we provide multi-service delivery to support a thriving, healthy, and self-reliant future for Cree and Dene people.

Job Summary

Under the supervision of the Wellness Outreach Supervisor, the Response Intake Coordinator (RIC) will be responsible for receiving intake calls and coordinating team responder(s) as needed to deliver immediate mental health and wellness outreach response to nation members in crisis. The RIC will also be a part of a collaborative team that will work closely with other community and outside programs and resources to offer an integrated support model of services to our service users. Supports a progressive team in delivering short term prevention, interventions, programs and resources to children, youth, and families.

DUTIES AND RESPONSIBILITIES

• Receive calls and assign a team member(s) who will provide short term individualized intervention and supports that includes telephone, virtual, and mobile outreach visits to members.
• Support the Mental Health & Wellness Outreach Team by assisting in coordinating the on-call rotation schedule, assist in scheduling transfer meetings and/or community referrals.
• Maintain client confidentiality in accordance with various legislations.
• Screen all calls for severity and follow risk assessment protocol.
• Complete Field Level Risk Assessment (FLRA) with team before deployment.
• Provide crisis intervention, support, and resource referrals as required.
• Complete all documentation according to standards established by the organization and legislation.
• Conduct wellness status checks and co-create intervention methods with members based on the medicine wheel teachings within the community.
• Debrief with the Outreach team following crisis intervention response.
• Determine appropriate wellness support course of action for the client situation.
• Establish positive relationships with other team members, supervisors, and community professionals and agencies to develop and implement client treatment plans.
• Perform other duties and responsibilities as assigned to support organizational objectives.

QUALIFICATIONS AND SKILLS

• Completion of post-secondary education in the Human Services/ Health Sciences/ Psychology or related field.
• 1-3 years direct experience working within Mental Health and/or Crisis Response strategies.
• An equivalent combination of training and experience may be considered.
• Experience working in high stress environments.
• Experience in leading a team or in a coordinator role would be an asset.
• Knowledge of Cree and/or Dene language is considered an asset.
• Experience working with Indigenous communities is considered an asset.
• Trauma informed training considered an asset.
• Knowledge of local Indigenous cultures, ceremonies, and traditions is an asset.
• De-escalation skills are considered an asset.
• Mental Health First Aid an asset.

REQUIREMENTS

• Clear Criminal Record Check with Vulnerable Sector Check.
• Clear Child Intervention Record Check.
• Class 5 License with a clear Drivers abstract.
• Provide after-hours and/or on call response is required.
• Excellent written and verbal communication skills.
• Excellent time management skills and ability to multi-task and prioritize work.
• Problem-solving and conflict resolution abilities.
• Strong organizational and planning skills.
• Active listening and reflection skills are required.
• Demonstrates active self care practices and awareness.

BENEFITS

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Vision care
• Wellness program

Job Types: Full-time, Permanent

Location: Fort Chipewyan, Alberta

Education: Secondary School (required)

Experience: Mental Health and/or Crisis Response: 1 year (required)

Willingness to travel: 50% (preferred)

Application question(s):

• We encourage applicants to self-identify to support our efforts to broaden the diversity of applications; however, responses are voluntary and are not necessary to have your application considered by ATC. For the purposes of employment equity, an Indigenous person is someone who identifies as First Nation, Inuit, or Métis. Based on this definition, are you an Indigenous person?
• We encourage applicants to self-identify to support our efforts to broaden the diversity of applications; however, responses are voluntary and are not necessary to have your application considered by ATC. For the purpose of employment equity, members of visible minorities mean persons, other than Indigenous peoples, who are non-Caucasian in race or non-white in colour. Based on this definition, are you a member of a visible minority?

Full-timeMental Health and Wellness Team Fort ChipewyanPermanent