Service Administrator

Job Title:
Service Administrator

Employment Indicator:
Full-Time Permanent

Reports to:
Office & Facilities Services Manager

Want to be part of a team that makes a difference? Come be part of the change.

Since 1920, APEGA has been regulating the practices of engineering and geoscience to serve the public interest in Alberta.

We are looking for energetic people who thrive in a dynamic, fast-paced, and challenging environment. You are committed to serving the engineering and geoscience community with integrity, accountability, and innovation, and capable of delivering exceptional service. If you reflect these values, have the knowledge, skills, and abilities to make a difference through your work, and are passionate about acting in the best interest of public safety – then come be a part of our diverse and inclusive team

Position Summary

Reporting to the Office & Facilities Services Manager, the Service Administrator is responsible for assisting with the day-to-day delivery of Office Services. This includes the front-line Service Group, the Office Services helpdesk, liaising with property management, vendors and providing administrative support to the team. This position also includes assisting in the development and delivery of Office Services programs, policy, and procedures. This position adapts to departmental service needs to deliver a constant service level in the hybrid work model.

Responsibilities

• Provide service on the phone and in person to registrants and members of the public as part of the larger Service Group
• Participate in the management of the APEGA and Property Manager ticketing systems
• Coordinate the facilities onboarding/offboarding of new hires and departing employees
• Liaise with property management, vendors, and contractors for planned maintenance and unplanned urgent events
• Backup support for Office Services team members responsible for meeting services, print and mail services as well as covering Reception as required
• Assist with SharePoint management
• Provide administrative and clerical support to office services team including processing mail, ordering and maintaining office supplies
• Workspace booking application administrative duties
• Assist with the development and delivery of office & facilities programs, policies and procedures.
• Support the Health & Safety program by serving as member of OHS committee and monitoring updates to the OHS legislation
• Act as Fire Warden for the office

Competencies, Skills & Attributes

Competencies

Core:

• Exemplifying Integrity (1)
• Fostering Communication (1)
• Results Orientation (2)
• Service Excellence (2)
• Teamwork (2)

Functional:

• Adaptability (2)
• Attention to Detail (2)
• Inventory / Supply Management (2)
• Planning and Organizing (2)
• Problem Solving (2)

Knowledge, Skills & Abilities

• Must have a service-oriented demeanor
• Able to manage a complex phone system
• Experience working with helpdesk software
• Intermediate knowledge of Microsoft Office 365 applications - Word, Outlook, & Excel
• Intermediate knowledge of SharePoint
• Excellent communication
• Organizational skills
• Attention to detail
• Ability to train others, problem-solve and make sound decisions, based on internal policies and procedures and best practice.

Qualifications

• Post-secondary diploma in a related field with 2-3 years of administrative, service-oriented experience in a professional setting.
• Experience working with Microsoft Office is required.
• Exposure to various databases or systems is considered an asset.
• Strong communication and language skills are required.
• Coordinating a variety of office services duties is considered an asset.
• Equivalencies may be considered.

Closing Date:
Until successful candidate is found

We acknowledge all candidates working in their area of expertise may build their knowledge, skills, and competencies in several ways. We welcome candidates from a breadth of backgrounds, who may have equivalent skills and competencies to the ones listed above. There may be APEGA positions posted that have specific regulatory requirements, and in keeping with those requirements, APEGA will follow the guidelines that we are bound by. All candidates are considered with the objective to enhance APEGA's people and culture.

If you are interested in this position, please submit your cover letter and resume directly through our company website
).

Thank you for your interest in APEGA.

Only those candidates selected for interviews will be contacted
.