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Community Leader

2 weeks ago

Kelowna, British Columbia, Canada Highstreet Full time $70,000 - $84,600 per year

Are you a creative problem-solver who thrives on tackling challenges? Do you take pride in your accomplishments and enjoy celebrating success after putting in the hard work?

If so, we'd love to hear from you. Highstreet is currently seeking a Community Leader to join our Communities team in Kelowna, BC. Our Ascent property in the Upper Mission requires a strong leader to build a vibrant community where people love where they live by providing exceptional customer service to our valued Community Members.

WHY HIGHSTREET?

Highstreet is the largest developer, builder and operator of net-zero-ready homes in Canada and the only one offering double the standard warranty. We also manage our own growing portfolio of 1,400+ rental apartments with some of the highest customer service scores in any industry. 

Our vision is that everyone in Highstreet's community will want their friends to work with us, live with us and invest with us. 

Help us achieve that vision. 

THE OPPORTUNITY

As the Community Leader your role is to lead the multi-family community, while aligning Highstreet's values with creating a visibly unique community that Community Members (tenants) are proud to call home.

Specific duties include, but are not limited to, the following:

  • Screening of Community Members and leasing
  • Resolve Community Member disputes
  • Managing the eviction process of those that do not share Highstreet's values
  • Rent collection
  • Maintenance of accurate leases and financial records on a regular reporting schedule
  • Accountable for managing Community budgets and reviewing financial information to ensure all operations remain on budget
  • Posting updates to the Community Facebook group
  • Leading community-based initiatives that support the local area (ex. charity drives, local community teams, and other shelters).
  • Event organization and Community Member engagement
  • Maintain Highstreet's standard of appearance, upkeep, and maintenance within the Community
  • Participating in a shared on-call schedule that includes weekends and evenings

THE IDEAL CANDIDATE

While identifying with our values, the ideal candidate must have strong customer service, Leadership and administrative background. Also, the following characteristics are essential within the Community Leader role:

  • High attention to detail and eagerness to do things the right way
  • Ability to communicate openly and ethically with a positive attitude
  • Thrive working in a fast-paced, dynamic environment with competing priorities
  • Be a team player, be self-motivated, and efficient
  • Assertiveness, follow through, and organizational skills with respect to paperwork is essential
  • Being a self-starter who requires little direction while keeping a strong desire to do the right thing
  • Possessing a can-do attitude to a variety of tasks and difficult situations
  • Keen negotiator with excellent interpersonal and conflict resolution skills

Required experience:

  • Two plus years in a leadership position
  • Strong understanding of costs and financial management
  • Knowledge of the Residential Tenancy Act
  • Strong customer service and administrative background
  • Technically savvy, and proficiency with MS Office Suite
  • Good physical conditioning and stamina
  • Willingness to work outside as required
  • Valid Class 5 driver's license and reliable transportation
  • Ability to work a flexible schedule including evenings and weekends as needed
  • Basic knowledge of building repairs and maintenance

Additional requirements:

  • Satisfactory criminal record and credit check.

Compensation Package:

Annual Salary: $70,000

Annual Bonus: Highstreet pays an annual bonus based on company performance. A typical bonus for a Community Leader is approximately 14% of annual salary. Determined annually, the bonus could be more or less, depending on performance results.

Investment Opportunity: Highstreet encourages all employees to share in our success by offering the opportunity to invest in the projects we build and operate. To encourage employee investment, Highstreet matches employee investment at 50%, up to 20% of annual salary (i.e. for every $1 invested by the employee, Highstreet invests $0.50 on the employee's behalf). The investments are TFSA and RRSP eligible.