Software Engineer I – Community Report

CommunityReport and CallTriage are community facing products that empower the community member to get the help they need while simultaneously reducing the workload on public safety agencies. This team uses cutting edge technology to solve complex problems via conversation through voice, text or chat.

The CommunityReport and CallTriage teams will give you opportunities to evolve our two leading AI based products to leverage the newest and greatest offered by LLMs, NLP, Conversational, Generative and Agentic AI. Experience in AI and/or related experience in chatbots and related tech will be a strong bonus on your resume.

As a Software Engineer I, you will be responsible for learning and contributing to the design, development, and maintenance of software solutions that support our business needs. This early career role offers a great opportunity to build a strong foundation in software development and work alongside experienced engineers to build real-world public safety solutions.

• Assist in the design, development, and testing of software applications, ensuring they meet functional and technical specifications.
• Develop skills by learning from more experienced engineers, attending training sessions, and keeping up to date with best practices.
• Write clean, efficient, and maintainable code under guidance, contributing to both front-end and back-end development tasks.
• Work closely with product owners, designers, and engineers to understand requirements and participate in the development of software solutions.
• Participate in unit and integration testing, help troubleshoot issues and resolve bugs.
• Document code, designs, and other relevant technical information to ensure clarity and maintainability of the software.
• Contribute to the team's development process by participating in sprint planning, standups, and code reviews.
• Performs other related duties as assigned to support team objectives, departmental needs, and overall organizational priorities.

• Degree in Computer Science, Software Engineering, or a related field, or equivalent industry experience and training.
• 0-2 years of professional experience in software development or relevant internships/projects.
• Familiarity with at least one programming language, such as C#, Python, JavaScript, or similar.
• Basic knowledge of relational databases (SQL).
• Familiarity with version control systems, particularly Git.
• Ability to approach problems methodically and seek solutions with guidance.
• Strong communication skills and the ability to collaborate effectively within a team environment.
• Eagerness to learn new technologies, tools, and methodologies.
• Ability to pass a criminal background check for CJIS security requirements.

• Familiarity with or exposure to web development frameworks (e.g., Vue, React, Angular).
• Familiarity with Desktop Frameworks or exposure to desktop development frameworks (e.g., WPF, WinUI, WinForms).
• Basic knowledge of cloud services such as AWS or Azure.
• Understanding of testing concepts and frameworks.
• Familiarity with DevOps Tools including CI/CD pipelines and Kubernetes.
• Familiarity with AI tooling in development workflows.

This position requires security clearances due to the nature of our work with public safety agencies. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance from the Government of Canada. Additionally, candidates must comply with the FBI's Criminal Justice Information Services (CJIS) Security Policy and pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information, please visit Public Services and Procurement Canada for Reliability clearance details and the FBI's CJIS Security Policy Resource Center for CJIS requirements