Hotel Front Desk Supervisor

2 weeks ago

Swift Current SK SH V, Canada Coast Swift Current Hotel Full time $54,000 - $72,000 per year

Are you ready to take the next step in your Hospitality Career?

Are you an experienced Administrator looking for a new challenge?

The COAST Core culture is rooted in the values of leadership and accountability. Ensuring exceptional Customer Service and consistent Guest Satisfaction are the pillars of this opportunity. In this position, you will work closely with and assist the Front Office Manager. Your goals are to ensure the front office operates smoothly and efficiently and delivers seamless guest experiences, from arrival to departure.

This role is best suited for an initiative-taking individual that can take charge of a situation and appreciates the importance of teamwork. The successful applicant must be organised, thrive on multi-tasking and be able to prioritize your workload. You should be prepared for a fast-paced work environment, special projects and deadlines. We strive to provide a fun work setting with opportunities for growth and job satisfaction.

Responsibilities Include:

· Manage and complete assigned duties for Front Desk Operations

· Ensure that operations run smoothly and efficiently.

· You will work with the Front Office Manager to achieve sales targets.

· Management of Room Inventory

· Assist with the Recruitment, and Training of Front Desk Ambassadors.

· Timely follow-up with Block Booking inquiries

· You will work closely with the Banquet Co-ordinator to ensure smooth and seamless events.

· Delegate workflow

· Provide operational advice and direction.

· Review night audit and financial transactions to verify accuracy and ensure correct procedures.

· Operate within boundaries of authority and adheres to company policies and practices.

· You must be visible and accessible, providing open access for Ambassadors to build rapport, discuss issues and resolve concerns.

· Demonstrate superior customer service and conflict resolution skills with internal/external contacts,

· Cooperate and communicate with other Departments, as required.

· Adhere to established OHS procedures and policies while on-site.

· Other duties as required as assigned by the Front Office Manager and or the General Manager

To guarantee your success, you will have the support of the Front Office manager, General Manager, Department Managers and various contacts and training tools through COAST Corporate resources.

Requirements:

· High School Diploma, Secondary education preferred.

· Guest Service Experience, preferably in the Hospitality Industry

· Administrative Experience

· Advance communication, interpersonal and customer service skills

· Knowledge of a reservation operating system is an asset.

· Proficient in MS Office with strong knowledge of Excel

Our Competitive Compensation Package Includes:

· Full-time work

· Competitive Salary

· Health / Dental Benefits Available

· Educational Assistance

· Meal Discounts

· Reduced Room Rates for Ambassadors and their family & friends across ALL Coast Hotels

· Additional Coast Ambassador Perks

Applicants must be a Canadian Resident legally entitled to work in Canada with a valid drivers' licence and access to a reliable vehicle. The chosen candidate will be subject to a Background Check that includes a Criminal Record Check.

Out of country or applications will not be considered, nor will resumes submitted via an Immigration Agency.

Job Type: Full-time

Pay: $17.50-$21.00 per hour

Expected hours: 35 – 45 per week

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Paid time off
  • Tuition reimbursement

Work Location: In person

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