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Keyholder

2 weeks ago

St John's NL AH N, Canada Atlantic Cannabis Full time $36,000 - $42,000 per year

About Atlantic Cultivation & Atlantic Cannabis

Atlantic Cultivation Ltd. (ACL) is a proudly local, premium cannabis company rooted in the heart of St. John's, NL. From our state-of-the-art cultivation facility to our growing network of Atlantic Cannabis retail stores across the province, we're shaping the future of Newfoundland & Labrador's cannabis industry.

With 10 licensed locations and counting-from St. John's to Corner Brook-we're more than just a cannabis company. We're a passionate team of innovators, growers, and budtenders obsessed with quality, driven by community, and committed to having fun along the way.

If you're ready to bring your energy, ideas, and passion to a fast-paced, growing industry, we'd love to welcome you to the team

The Role – Keyholder

We're currently recruiting a Keyholder for our Galway location. Keyholders are front and center for all the action. They are the liaison between the product and the customer, the brand ambassadors, and the friendly faces of our organization. We're looking for Keyholders to become local cannabis experts and develop long lasting relationships with our customers by providing an exceptional customer experience.

Reporting to the Store Manager, our Keyholders are responsible for:

  • Being a Brand Ambassador for ACL.
  • Helping customers select cannabis, accessories, and apparel by identifying their needs and wants through helpful questions and conversation.
  • Providing high quality customer service to all customers, ensuring each customer leaves with the products they came in for, or an alternative substitute we have available in-store.
  • Educating and conversing with customers by maintaining a comprehensive knowledge of in-store products and keeping informed on industry-wide news.
  • Ensuring all opening and closing procedures are followed and that building is properly armed and disarmed.
  • Ensuring all store daily logs are filled out accurately and timely.
  • Assisting with product shipment, transfers, and recording.
  • Ensuring inventory is accurate and ensuring controls are in place for loss prevention.
  • Participating in staff education, merchandising and promotional activities.
  • Maintain cleanliness of storefront, including ensuring the cabinets and display cases look professional.
  • Complying with all ACL policies and procedures, current and future.
  • Handling transactions with 100% accuracy.
  • Troubleshooting customer concerns and sharing solutions to issues with management.

Qualifications

  • Minimum of 2 years experience in retail/customer service
  • Ability to converse with a multitude of different personality types in a friendly and helpful manner
  • Ability to navigate difficult situations/customers and ensure all interactions are a positive experience for the customer
  • An aptitude for learning about our products and industry, and a desire to share your knowledge with out customers
  • Outstanding attention to detail
  • Experience working in a cannabis retail environment and/or with controlled substances is considered an asset
  • Minimum High School Diploma or equivalent

Key Skills

  • Customer service
  • Communication
  • Problem solving
  • Attention to detail
  • Multi-task

Job Specifics

  • Have reliable transportation
  • Able to work a flexible schedule
  • Must be 19 or older
  • Complete Criminal Record Check

Atlantic Cannabis stores are open 7 days a week. For our employees, these hours allow for flexibility in scheduling, and for our customers, these hours allow for flexibility in shopping. This position will be required to work some evening shifts.

We offer competitive wages and a comprehensive benefits package. And, as we're rapidly growing, we offer many opportunities for career growth.

Our culture is fun and laid back, and the dress is casual. We foster a safe and respectful work environment and strive to ensure our employees are representing that back into their communities.

Job Type: Permanent

Pay: $18.50 per hour

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Vision care

Experience:

  • Customer service: 2 years (required)

Work Location: In person