Pharmacy Coordinator

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Job Summary

As a Pharmacy Coordinator, you'll be at the heart of our operations — ensuring patients receive their medications safely, accurately, and on time. Working closely with our Pharmacists and healthcare partners, you'll coordinate deliveries, manage prescriptions, and provide exceptional service that helps make every patient interaction seamless and supportive.

This role is ideal for someone who thrives in a fast-paced environment, takes pride in precision, and enjoys being part of a collaborative healthcare team that makes a real difference in patients' lives.

Specific Responsibilities

• Deliver outstanding customer service by phone and email, ensuring every interaction reflects McKesson Canada's high standards of care.
• Accurately bill prescriptions using pharmacy software, ensuring all documentation meets regulatory and operational requirements (e.g., dosage, billing restrictions, appointment scheduling, copayment management, and coordination of benefits).
• Create and maintain detailed and accurate patient profiles within pharmacy systems.
• Manage pharmacy site calendars, including appointment adjustments, dispensing schedules, and shipping coordination.
• Prepare and dispense medications with accuracy, ensuring timely delivery to the appropriate destinations.
• Conduct patient follow-up calls related to outstanding accounts, directing any medical inquiries to the Pharmacist.
• Adhere to all Standard Operating Procedures (SOPs), regulatory standards, and quality requirements.
• Support inventory management, including reconciliation and tracking of pharmacy stock.
• Communicate effectively with internal teams and external partners to support smooth daily operations.
• Build and maintain strong professional relationships with healthcare providers, reimbursement teams, infusion coordinators, payers, and ministries of health.
• Perform accurate data entry across multiple systems with strong attention to detail.
• Act as a liaison between insurance providers, physicians, and patients to ensure timely completion of coverage documentation and prior authorizations.
• Identify and resolve third-party billing challenges, particularly for specialty or high-value products.
• Complete all associated documentation thoroughly and accurately.
• Contribute to team success by supporting additional pharmacy or administrative tasks as needed.

Minimum Qualifications

• Secondary School Diploma (or equivalent).
• 1–3 years of experience in a pharmacy setting (retail or specialty).

Key Competencies

• Strong knowledge of pharmacy software systems and third-party insurance billing.
• Proficient in MS Office and Windows environments.
• Exceptional organizational skills with the ability to prioritize and manage multiple tasks efficiently.
• Keen attention to detail and accuracy in all aspects of medication processing.
• Excellent communication and interpersonal skills — professional, compassionate, and patient-focused.
• Ability to stay calm and focused under pressure while meeting deadlines.
• A collaborative team player with a proactive, solution-oriented mindset.
• Demonstrated commitment to patient advocacy and high-quality service delivery.
• Quick learner with adaptability to new systems, processes, and challenges.
• Self-motivated and capable of working independently in a fast-paced environment.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

Join us at McKesson