Waterworks Supervisor

We know what it means to put the customer first—our business is built upon a tradition of exceptional, individualized customer service. Our employees experience the excitement and satisfaction that comes from working for a successful, expanding company where every team member makes a difference and where initiative and hard work are valued and rewarded. We are confident that if you choose to work at ROBINSON, you will be taking your first steps towards a challenging, profitable, and satisfying career.

Reporting to the Branch Manager, the Waterworks Supervisor will work with the sales team, acting as a subject matter expert on Waterworks products. They will also be responsible for building Waterworks business in the Manitoba Region.

What you will do:

• Communicate with customers primarily by email and phone
• Provide timely quotations and accurate processing and delivery
• Recommend alternate products based on cost, availability or specifications
• Process customer transactions such as orders and returns
• Provide day-to-day leadership and direction to direct reports by communicating job expectations and providing feedback and coaching
• Work with Outside Sales to build Waterworks business with the existing customer base and prospecting for new customers
• Work with key stakeholders in developing and implementing a Waterworks strategy for the region
• Develop, maintain, and set accountability for Waterworks pricing
• Support the hiring in the Waterworks department as it grows

About you:

• You possess extensive knowledge of Waterworks products and have previous sales experience
• You have previous supervisory or leadership experience
• You possess demonstrated excellence in providing customer service
• You possess excellent communication, interpersonal and computer skills
• You have a valid drivers' license, travel from time to time will be required

Family-owned ROBINSON is a leading Canadian distributor of plumbing, heating, electrical, and lighting products. Today, the company serves customers in the construction industry and retail home improvement markets through a network of 32 distribution warehouses and showrooms in British Columbia, Alberta, Saskatchewan, Manitoba, and Ontario. ROBINSON's reputation as a growing company with a customer-service oriented culture continues to attract and retain top quality people and has earned it Platinum status among Canada's Best Managed Companies. ROBINSON is committed to a diverse, inclusive, and respectful workplace. We strive to foster an environment that values our differences and believe in giving back to the communities in which we live and work.

ROBINSON will provide accommodation for candidates with disabilities throughout our interview and selection process.

Thank you to all interested candidates, only those selected for an interview will be contacted.