ITS Solutions Specialist

The City of Markham is proud to be recognized for the 5 th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2025, the City of Markham is ranked 2nd among municipalities in Canada and 12th overall for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 366,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being accepted for the above contract position in the Information Technology Services Department, Corporate Services Commission. To apply, please submit your cover letter and resume online by
October 24, 2025.
Please note that this is a 1 year contract.

Only qualified candidates will be considered. Salary commensurate with experience.

Join us and make a lasting difference
JOB SUMMARY
You will work as part of the Application development and support team providing application development and support to our internal business partners. You will work closely with corporate clients on Web and application related installations, integrations, upgrades, development and problem solving. You will be responsible for supporting and maintaining several business applications and for developing custom code that will enhance the City's services as required.

Responsibilities
KEY DUTIES AND RESPONSIBILITIES
Application Support & Development

• Provide full lifecycle support for the City's enterprise applications and services, including development, configuration, implementation, integration, and maintenance.

• Design and implement web-based applications using:

• Backend: Java (Spring Boot)

• APIs: RESTful services, Swagger/OpenAPI, SOAP

• Databases: Microsoft SQL Server, Oracle

• Troubleshoot application and code-level issues using tools such as Postman and IntelliJ IDEA.

• Ensure application performance and availability meet defined service level agreements (SLAs).
• Troubleshooting applications and code, as well as managing incidents and problems for the applications you are assigned.
• Managing and interacting with vendors in relation to product support issues, enhancements and implementation of changes as required.

Project & Technical Collaboration

• Participate in cross-functional project teams to support planning, execution, and technical problem-solving across various technologies.
• Implement and integrate software applications, manage product support issues, and coordinate enhancements or changes.
• Work with platforms such as Microsoft Dynamics 365 CRM, SharePoint, MS Power Apps and Power Automate

Process Improvement & Governance

• Identify and implement improvements to technical processes and toolsets to increase efficiency, reduce risk, and achieve cost savings or avoidance.
• Utilize scripting and automation tools such as Azure DevOps for CI/CD and task automation.
• Ensure compliance with corporate policies, vendor agreements, and operational guidelines, including cybersecurity and data governance standards.

Knowledge Sharing & Other Duties

• Share technical knowledge and promote learning among departmental and City staff through documentation, mentoring, and collaboration.
• Perform other related duties as assigned, including participation in after-hours support rotations if required.
• Perform other related duties as assigned
• Being actively involved in teams of cross functional projects to assist in project planning, execution and problem solving inclusive of various technologies.
• Identify and implement improvements to technical processes and tool sets to gain efficiencies, realize cost savings/avoidance, and reduce risk.
• Adherence to corporate policies, signed agreements with service/product providers, and other related operational guidelines

Required Skills & Competencies

• Full Stack Development (5+ years): Extensive hands-on experience in full stack development using Java (Spring Boot), with a strong focus on building microservices and applications. Proficient in implementing dependency injection, REST controllers and integrating SOAP web Services.
• API Development & System Integration: Expertise in designing and consuming RESTful APIs and microservices. Strong understanding of integration protocols including XML, JSON, and WSDL. Familiar with authentication standards such as OAuth2, SAML and Basic Auth.
• Cloud & DevOps: Hands-on experience with Azure. Proficient in Git, CI/CD pipelines, and DevOps best practices. Experience with Microsoft Dynamics 365 CRM, SharePoint, Microsoft Power Apps and Power Automate.
• Application Support & Troubleshooting: Adept at providing application support, performing root cause analysis, and resolving complex technical issues efficiently.
• Architecture & Design: In-depth knowledge of software design patterns and scalable architecture. Experience in workflow design and business process programming.
• Development Tools & IDEs: Proficient with Eclipse IDE, including setup, extension/plugin management, and debugging. Experienced with Bitbucket for Git-based version control.
• Server & Infrastructure: Strong knowledge of Windows and web servers (IIS, Apache), including services and schedulers.
• Database Management Systems: Proficient in relational database systems including Microsoft SQL Server and Oracle DB, with strong SQL and PL/SQL skills.

CORE BEHAVIOURS

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change.
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships.
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening.
• Accountable & Results Oriented: Demonstrates ethical behavior and accountability, aligns with City values, and abides by relevant policies and legislation.
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example.

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require accommodation and we will work with you to ensure a barrier free hiring process.

Please respect our scent free area by not wearing scented products when visiting the office.