Bilingual Volunteer Engagement Coordinator

"The best prescription I've ever given is a wish."Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish CanadaWHAT IS YOUR BIGGEST WISH?Is it to be part of an organization that is child-focused, values employee experience and is an inspiring workplace? If so, Make-A-Wish is for youMake-A-Wish Canada creates life-changing wishes for children with critical illnesses. We are on a quest to bring every eligible child's wish to life because a wish is an integral part of a child's treatment journey. Research shows children who have wishes granted can build the physical and emotional strength they need to fight a critical illness."It's been wonderful to have this wish to look forward to... It's wonderful to see [Rowan] with something that brings him pure joy after all he's been through and missed out on"–Melissa, mom to wish kid Rowan (age 5, leukemia), who wished for an indoor jungle gym.MISSION, VISION AND VALUESOur mission is, together, we create life-changing wishes for children with critical illness. Supported by our vision to grant the wish of every eligible child.Our values are Child-Focused, Integrity, Impact, Innovation, and Community.WHAT'S IN IT FOR YOU?Meaningful opportunities to make an impact and change the lives of children with critical illnesses within your community and across CanadaA collaborative team environment where you feel valued and inspiredAn attractive compensation package that includes group health and dental premiums which are fully covered by the Foundation, RRSP, & Wish paid hoursAnnual vacation starting at three weeks & additional paid leavesHybrid work modelWork/life balance and flexibilityEmployee Wellness ProgramCorporate discountsContinuous learning, development and internal training opportunitiesFun employee activities, contests, and moreMake-A-Wish Canada is committed to fostering a culture that aims to change lives while offering a rewarding employment experience where your contributions make a true difference every dayWHERE YOU COME INWe are looking for a Volunteer Engagement Coordinator to join our team at Make-A-Wish Canada. In this role, you will be a key contributor to the team by coordinating the day-to-day operations of the volunteer program in the Quebec region. This includes community outreach, training, and continuous engagement with our volunteers. The focus of this role is on building and maintaining positive and rewarding volunteer partnerships.This role can be based out of any Make-A-Wish Canada office and is a full-time, permanent, hybrid position.WHAT YOU WILL DOEnsure wish reveals, wishes and fundraising events requiring volunteer assistance are properly staffed.Identify new and innovative ways to build relationships with community members and volunteer associations/centres and job fairs.Ensure volunteers are aware of the logistics pertaining to their assignments and that they are fully trained in advance of wish reveals, wishes, or fundraising events.Attend community events and job fairs to keep the funnel of potential volunteers full, referring interested community members to our volunteer application process.Attend large regional events to help coordinate volunteers as needed.Coach volunteers and ensure their alignment with Make-A-Wish Canada's values.Create communication plans, in consultation with regional Communication Specialists, to ensure volunteers are continually engaged with Make-A-Wish Canada.Maximize the use of existing MAWC volunteer engagement tools and stewardship resources to ensure volunteers are being actively stewarded.Work with the Manager, Volunteer Engagement and colleagues across the country to provide feedback and best practices to ensure the development of a best-in-class volunteer program.Conduct surveys to measure the success of the regional volunteer program.Maintain up-to-date volunteer records in Salesforce.Other duties as assigned.WHAT YOU BRINGBilingual in French and English is required.Post-secondary education in the Volunteer Management or Human Resources fields, or an equivalent combination of education, training and experience. Certified Volunteer Administration designation is considered an asset.3+ years of work experience within the non-profit sector.Demonstrated experience in using databases, and the ability to learn and adapt to new technology. Salesforce experience an asset.Experience providing customer service to a highly diverse client base.Demonstrated ability to balance multiple demands from various stakeholder groups.Must be highly motivated and enjoy working in a fast-paced environment on various tasks simultaneously.Demonstrated time-management and organizational skills. Flexibility with changing priorities and ability to remain focused to meet targeted timelines.Access to reliable transportation to and from work, as well as for occasional events within the community.A clear Criminal Background Check is required.YOUR WORK ENVIRONMENTHybrid work environment, with 2 days in office per week and 3 days remote. This role requires work outside of regular office hours on occasion, to facilitate virtual orientation sessions and trainings, as well as virtual or in-person events.Some travel day/overnight may be required.Physical/Mental EffortWork under pressure to meet tight deadlines with a high-volume workload, multiple demands, and changing/overlapping priorities.May be required to lift items < 25 lbs at events, such as swag, wish items, wish boxes, etc.May be subjective to sensitive situations regarding wish children and families.Our Commitment to IDEAMake-A-Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve and seek to serve. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, to still apply.Recruitment processOur recruitment process is swift in pace. Once applications are reviewed, we will contact our shortlisted candidates. Our typical process includes a phone screen, one or two interviews, and reference checking, followed by an offer and a criminal background check for the successful candidate.We would like to thank all applicants for their interest in working with usABOUT MAKE-A-WISH CANADAIn the past 40 years, Make-A-Wish Canada has granted over 40,000 wishes across the country, with 2,000 of them last year alone. As an independently operating affiliate of Make-A-Wish International, Make-A-Wish Canada is part of the network of the world's leading children's wish-granting organization. We serve children in every community in Canada, and in more than 50 countries worldwide.