Content Operations Technical Lead

Are you interested in delivering world-class class content?
Do you enjoy building and delivering successful strategies?
About Our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.

About The Role
LexisNexis Canada seeking a hands-on Content Operations Technical Lead to support Canadian online content production. You will build and maintain new/replacement sources, perform User Acceptance Testing for new features and product launches, monitor data flows from editorial to online, and resolve markup/conversion issues for online titles. You will also automate workflows to streamline editorial work and help evolve our conversion specifications, markup manuals, and data standards.

Responsibilities
Content Operations & Conversion

• Build and maintain new and replacement sources for all Canadian content types; perform online conversion troubleshooting end-to-end.
• Analyze input data (SGML/XML/Word) to ensure proper conversion handling, metadata accuracy, and compliance with conversion specifications.
• Resolve XML markup issues for online analytical titles; escalate and collaborate as needed.

User Acceptance Testing & Quality

• Execute User Acceptance test plans/cases for new features and products; verify functional and non-functional requirements.
• Track defects (Jira/Azure DevOps), partner with Engineers/QA/Product to triage and validate fixes; reduce defect escape rate to production.
• Maintain QA checklists, business rules, and acceptance criteria for Canadian content.

Data Flow Monitoring & Issue Resolution

• Monitor data pipelines from editorial through conversion to online platforms; diagnose and remediate data and conversion errors.
• Coordinate with editorial, product owners, to minimize time-to-resolution; document root cause analysis and preventive actions.
• Address customer concerns by prioritizing issues, investigating complaints, and resolving problems.

Tooling, Automation & Documentation

• Participate in special projects that require data-based solutions supporting new product features and online functionality.

Qualifications

• 2-4 years in online content production, conversion, or digital publishing (legal/tax/financial content preferred).
• Demonstrated experience with XML, XSD, and markup troubleshooting, as well as familiarity with fundamental concepts of XSLT and XPath.
• Experience monitoring content data flows and resolving conversion/online issues in production.
• Strong documentation skills (conversion specs, markup manuals, standards) and quality mindset.
• Excellent cross-functional communication; able to partner with editorial, product, IT, and vendors.

Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave and study assistance, we will help you meet your immediate responsibilities and your long-term goals.

About The Business
LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.