Manager, Performance Management

Job Description

What is the opportunity?

As Manager, Performance Management, you will work as part of a team to develop and manage a broad suite of performance management capabilities within Operations and Process Engineering including incentive programs, performance metrics and analytics. You will empower business partners across Transformation and Enterprise Operations (TEO) (Financial Shared Services, Payment and Trade Operations and Cash Services) with information and actionable insights, drive continuous improvement, and support our operational strategy.  

What will you do?

• Coordinate with various teams within TEO to develop and implement reporting and performance enablement capabilities

• Conduct analyses and synthesize findings to identify improvement opportunities and help teams reach decisions

• Develop and improve performance management reporting capabilities at all levels in TEO to drive desired business results and accurately monitor overall business performance

• Support TEO goals and track progress against targets

• Collaboration and support for process enhancements by integrating data capabilities within business operations 

• Developing and maintenance of centralized reporting dashboards and databases

What do you need to succeed?

Must-have

• Strong strategic thinker with outstanding capability for problem solving

• A storyteller through data with exceptional analytical skills and strong attention to detail

• Excellent communication and presentation skills; ability to work collaboratively in a cross-functional environment

• Ability to handle fast paced and high risk situations in a dynamic environment.

• Proficient with Microsoft Applications

• Experience with SQL, python and other program languages

• Experience with stakeholder management and change management

• Strong understanding of business operations and process engineering principles

Nice-to-have

• Education or experience in data analytics, computer programing or equivalent.

• Experience delivering large-scale performance incentive programs

• Experience with data visualization tools such as Tableau, Power BI, or Excel

• Ability to communicate complex technical concepts to non-technical stakeholders

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to take on progressively greater accountabilities

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Job Skills

Analytical Thinking, Big Data Management, Business Analytics, Business Performance Management, Change Management, Communication, Critical Thinking, Decision Making, Key Performance Indicators (KPI), Knowledge Organization, Long Term Planning, People Management, Performance Development, Performance Management (PM), Performance Metrics, Performance Planning, Strategic Thinking

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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