Service Coordinator

WHY JOIN US?

• 100% Employer funded health, dental, and vision coverage
• RRSP matching program
• Competitive wages and flexible vacation
• Family-operated business

Ketek Group Inc:

From its 10 locations in Western and Northern Canada, Ketek is able to provide services and rental equipment to clients throughout the region's oil and gas, mining, construction, and municipal sectors.

Position Background:

The Service Coordinator coordinates with Project Managers / Branch Managers and yard personnel to ensure sufficient staff are available for projects/service as requested. This position also provides day-to- day support to field service Employees, acting as their main administrative supervisor, and coordinates with field supervision where necessary on the Employee's behalf. For the purposes of this document, refers to Ketek Group Inc. and all its subsidiaries.

Core Duties:

• Receive telephone requests for services, process and transmit information to field personnel via radio, telephone, or cell phone, and dispatch personnel according to schedules and work orders.
• Coordinate with yard personnel on pick tickets and equipment requests.
• Schedule assignments and coordinate activities of Service Representatives, crews, and equipment.
• Act as a liaison between Clients and Service Representatives.
• Arrange for mobilization and demobilization of rental equipment.
• Schedule jobs and coordinate equipment shipping and receiving.
• Assist management with locating equipment, outside of Company's inventory. inspection paperwork.
• Manage fuel cards for Branch fleet.
• Provide opportunity for skill development to progress through the field hierarchy.
• Actively strive to ensure a positive, safe work environment with high employee morale.
• Coordinate with Human Resources to engage in progressive discipline where required.
• Manage Employees during gaps in work, allocating to the shop where possible.
• Conduct regular audits of inspections and journey management plans.
• Follow up on issues with work orders.
• Receive, log, and execute all requests in a timely manner.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
• Keep Employee whiteboard up to date.
• Approve expense reports and fuel receipt submissions.

Other Duties:

• Check service vehicles for organization and cleanliness.
• Process item assignment and gear returns.
• Distribute Employee recognition and spot awards.
• Load and unload trucks after hours and when on-call.
• Observe all safety procedures and use proper Personal Protective Equipment.

Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Qualifications:

Required

• Minimum 5 years of experience in the oilfield industry.
• Minimum 3 years of experience in a supervisory role.
• Minimum 3 years of experience maintaining, troubleshooting, and servicing equipment.
• Able to demonstrate good hand/eye coordination and manual dexterity.
• Familiar with computers, emails, generating quotes and billing programs
• Able to operate required equipment in a safe and responsible manner.
• Valid Class 5 driver license with abstract.

Preferred

• 3 years of experience in a similar role or Dispatch role.
• 3 years of Ketek Service Technician experience.
• Journeyperson ticket in a related service.
• Loader experience.

Working Condition:

• Prolonged exposure to computer screens.
• Moderate to heavy lifting (up to 50 lbs.) may be required.
• Use of mechanical aids: overhead crane, forklift, pallet jack, and dolly may be required.
• Operation of Loader, Skid Steer, or Forklift may be required.
• Potential exposure to acetylene gas, fumes, oil, and paint residue.
• Office environment (85%), yard and shop environment (15%).
• Must be able to work a flexible schedule that includes weekends, evenings, and holidays.
• Must be able to work on-call when required.