Associate Manager Business Process Re-engineering

Permanent Full Time

The Canada Operations & Business Enablement team is looking for a Business Process Re-engineering, Associate Manager. Reporting to the Director Operational Excellence, The Associate Manager is responsible for rethinking and radically redesigning of business processes to achieve drastic improvements in performance, efficiency, and effectiveness.

The Associate Manager will collaborate closely with the business and modernization delivery leaders to support the CanadaLife Business Modernization journey.

In this role, we will be assessing our current business processes to identify areas for improvement and define the required changes needed to achieve our modernization goals. The Associate Manager will lend their expertise in the execution of process reengineering initiatives, ensuring the adoption of best practices and innovative solutions to secure substantial improvements in performance, productivity, and customer satisfaction.

What you will do

• In-depth analysis of existing processes to identify areas require re-engineering
• Thinking outside the box to devise entirely new ways of processing tasks
• Identify required technological capabilities to support re-engineered processes
• Gather quantitative and qualitative data through conducting focus groups, internal surveys, interviews, job shadows and time studies, etc. virtually and/or in-person
• Analyze findings including large and complex data sets and reports
• Recommend redesigned processes based on data insights
• Drive design and execution of the process re-engineering projects
• Significant contributor to business cases by quantifying and qualifying operational impacts
• Build and maintain capacity models capable of assessing process change impacts
• A pivotal contributor to shaping the future operational landscape of the business, in alignment with the Canada Life Modernization strategy
• Key results will involve improving customer experience, enhancing quality, and boosting productivity to align with the goals of the Modernization Strategy.

What you will bring

• Exceptional critical and analytical skills to evaluate current processes and identify opportunities for substantial transformation
• Innovative and creative mindset to develop entirely new methodologies for task execution
• Proficient in breaking down intricate problems into manageable components to pinpoint and address areas for enhancement
• Expertise in analyzing complex data to determine the most suitable course of action towards achieving objectives
• Comprehensive understanding of technologies that can be utilized to streamline new processes
• Collaborative approach, working across various departments and engaging stakeholders in the re-engineering initiatives
• Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities in a dynamic environment
• Meticulous attention to detail and precision in a fast-paced setting
• Excellent time management skills with the ability to prioritize competing projects effectively
• Transparent communication with all stakeholders regarding the changes and the underlying reasons for their necessity.

Qualifications:

• University Degree in the industrial engineering, business administration, computer science, etc. or equivalent experience or qualifications
• Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis)
• 4+ years of experience leading and delivering operational process improvements or initiatives
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency (8/10) with Excel, PowerPoint; Visio or any other process mapping tools, Competent (5/10) with PowerBI; Tableau; SQL; Azure Databricks; Minitab; Familiarity with ARENA; SIMUL8 are the asset
• Financial services/insurance business knowledge is an asset.

The base salary for this position is between $63,500 - $117,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.