CSR - Customer Service Representative

1 week ago

East York ON MC L, Canada YCC# 76 Full time $35,000 - $45,000 per year

A Residential Condominium Corporation in East York is looking to hire an Accounts/Customer Service Representative.

The Accounts/Customer Service Representative will be responsible for the following:

  • To cover the front desk - Meet & greet with residents.
  • Answering incoming & outgoing telephone calls
  • Responding to resident's complaints & queries
  • Process and reconcile payment with debit cards.
  • Review Debit Reports to identify discrepancies and errors on unit accounts.
  • monthly
  • Log all the cheques received for payments and file them accordingly.
  • Updating pre-authorized payments and generating monthly reports
  • Updating and maintaining unit files, accounts, and information in the internal software(online portals) and hard copies
  • Processing payments and updating unit accounts
  • Registering and creating files for new owners/tenants and closing the sold units
  • Generating reports on monthly arrears, parking, locker, and appliances
  • Issuing arrears letters for non-payment
  • Issuing pre-lien and lien and corresponding with the respective lawyers
  • Issuing and cancelling parking, lockers and access cards to the owners and processing payments
  • Generating monthly reporting for different accounts
  • Renting out Party/Town Hall/Community Rooms to the residents
  • Maintaining binders for pet registration and lease for rented units.

and any other duties assigned from time to time by the managers.

LIST OF SKILLS/QUALITIFCATION REQUIRED:

  • Must be comfortable in handling payments by cheque and debit card
  • Excellent customer service skills
  • Tech Savvy (Comfortable using different software)
  • Great interpersonal, verbal and written communication skills
  • Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
  • Active listening
  • Attention to detail and organized
  • Ability to remain calm, friendly and polite
  • Ability to work under pressure
  • Punctual and professionalism
  • Ability to multitask

-Customer service and front desk experience : 2+ years preferred

-Experience in Accounts Management is an asset.

- Experience in Condo Management is as asset.

TRAINING WILL BE PROVIDED BY THE MANAGEMENT

Please note that this is a full time position. Position is available for candidates who are legally entitled to work in Canada.

Job Types: Full-time, Fixed term contract

Pay: From $21.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • Front desk: 2 years (preferred)
  • Customer service: 2 years (preferred)

Work Location: In person

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