Supervisor, Parks Operations

This position is part of the department's refreshed structure, designed to better position us for future success.

Basic Function:

The Supervisor, Parks Operations is responsible for the implementation and supervision of recreational facilities building and plant maintenance programs, cemeteries, parks, trails, sports fields; community halls for associated day-to-day operations including scheduling equipment maintenance and repair, ice and water quality in arenas and pools, maintenance of supplies inventories, co-ordination of set-up requirements for permitted uses, staff and contracted services supervision, associated liaison, and facility inspection duties; and for responding to enquiries and resolving concerns related to operational matters

Position Description:

• Supervise Parks and Facilities Maintenance staff ensuring level of service requirements including scheduling, training, performance evaluations, safety, discipline, authorizing payroll data and overtime requirements, and resolving staff concerns.
• Assess permanent and casual/student staffing needs, participate in the recruitment process, and prepare recommendations concerning selection of staff
• Develop work schedules for contractors, staff and equipment for daily, weekly, monthly and yearly management activities
• Assist in developing a budget with senior staff for capital and operating capital projects
• Perform administrative duties including records on employees, equipment, construction and maintenance projects to ensure accurate records are maintained
• Manage and supervise outside contractors, ensuring contractors are performing their duties as to standards set out in the contract, providing vendor evaluations when required.
• Effectively manage and safeguard the financial and material assets of the department. Source and purchase goods and services as required in accordance with Norfolk County's Purchasing By-law. Administer purchasing process through established policies and procedures.
• Comply with the county's administrative policies and technical and service standards and applicable regulations, building codes and legislation required for the construction, maintenance and operation of parks, trails, buildings and equipment
• Oversee work orders initiated by internal and external clients. Maintain service levels of grass cutting, garbage collection, horticultural services and playground/trail inspections
• Liaise with user groups and community organizations with the Parks, Recreation and Culture Management team
• Oversee parks turf management program
• Assist the Director, Parks, Recreation and Culture/Manager, Parks, Arenas and Marina Operations with the implementation of the Parks annual operation plan for parks maintenance and trails portfolio
• Collaborate with the Manager, Parks, Arenas, and Marina Operations in the development of marketing, promotion and communication strategies for parks, trails, marinas and arenas
• Other duties as assigned

Knowledge and Experience:

• Post secondary education in Facility and Operations Management, Parks Administration, Landscape Architecture, Forestry, Horticulture or related equivalent discipline
• Minimum of 2 years current related experience in a recreational facilities plant maintenance and operations capacity, including supervisory experience in a unionized environment
• Must possess the Ontario Recreation Facilities Association (ORFA) Certified Ice Technician, Certified Aquatic Technician, Basic Refrigeration Certificate or obtain within first 18 months of employment
• Certified Grounds Technician, Certified Building Management and Operations Technician, Certified Arena Refrigeration Plant Technician, Certified Recreation Facilities Professional would be considered an asset

Skills and Abilities:

• Practical working knowledge of arena plant maintenance, pool filtration systems and chemistry, ice, pool and building cleaning equipment and methods, sound safety practices, applicable legislation/regulatory standards, and heating, air- conditioning and ventilations systems; knowledge of plumbing and electrical fundamentals, and municipal recreation facilities management is required
• Good interpersonal, communication and organizational skills
• Able to read blueprints and technical manuals
• Experience and leadership in a union environment, project management and working with contractors
• Proven ability to communicate effectively within the municipal organizational structure
• Excellent problem-solving skills
• Ability to work in a team environment, accept and follow verbal and written instructions, complete duties to an acceptable level of quantity and quality with minimal supervision and follow all of Norfolk County Health and Safety Policies and Procedures
• Computer knowledge in corporate standard software (Microsoft Office, Pearl, FMW) and department specific software (Perfect Mind, Salesforce)
• Must be familiar with Public Pools Regulation, Ontario Building Code, Technical Standards and Safety Authority, Accessibility for Ontarians with Disabilities Act, Norfolk County Parks, Public Tree and Cemetery Bylaws etc.
• Well-developed oral and written communications skills including note taking
• Work schedule may require working some evenings and weekends as required to attend committee meetings and special events and periodically meet with community groups when required
• A Valid Ontario driver's G license and access to a reliable vehicle including the ability to provide a drivers abstract when requested during the recruitment
• Awareness of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act

Posting #: NU 45.25

Title: Supervisor, Parks Operations

Number of Vacancies: 1

Status: Permanent Full Time

Employee Group: Non-Union

Salary: $82,868 - $103,585 per annum

Division: Community and Development Services

Department: Parks, Recreation and Culture

Reports To: Manager, Parks, Arenas and Marina Operations

Location: Waterford, ON

Posting Period: October 9, October 30, 2025

How to Apply:

Follow the link below for the application process through Google Chrome or Microsoft Edge:

• Ensure the file extension for your resume document is .doc, .docx or .pdf
• If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.

Find out more information about Norfolk County here: Employment at Norfolk County -

The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.

Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.

Thank you for your interest in this position. Only those to be interviewed will be contacted.