Senior Manager, Avion Rewards

Job Description

Please note: This is a 14-month contract opportunity to cover a parental leave.

What is the opportunity?

Avion Rewards is Canada's leading proprietary loyalty program recognized with multiple international awards. Travel is a key pillar within Avion Rewards and underpins RBC's industry leading premium travel credit card portfolio. Travel volumes have grown significantly in the last five years driven by increased focus on product enhancements, engagement initiatives and overall growth of the cards portfolio. 

The successful candidate will be tasked with execution of the Avion Rewards Travel strategy to drive growth, engagement and maintain competitiveness of RBC's premium travel cards portfolio. This includes full end-to-end travel product management and joint oversight of a transformational initiative.

What will you do?

• Lead prioritization and assessment of new products, initiatives, services, and campaigns through in-depth knowledge of client experience and fulsome financial modelling.

• Lead portfolio analysis and performance reporting across air travel and airline partnerships, delivering monthly and quarterly insights to inform business reviews and strategic planning.

• Manage key external partnerships, including annual renegotiations of commercial agreements to maximize value for RBC and unlock new revenue streams. Facilitate quarterly business reviews and monthly performance meetings with external partners, ensuring alignment on goals, execution of contracts, and delivery of negotiated benefits.

• Provide ad-hoc analysis and crisis response support across the travel portfolio, collaborating with internal stakeholders and external partners to resolve issues and maintain operational continuity.

• Contribute to the development of strategic plans and quarterly/annual business review materials, supporting the Director in identifying market opportunities, shaping product enhancements, and guiding long-term growth initiatives.

What do you need to succeed?

Must have:

• Responsible for developing and analyzing complex financial models to support strategic decision-making and business planning

• Strategic mindset with ability to shift from high level thinking to detailed problem solving

• Ability to operate with an agile mindset in a fast-paced environment.

• Experience developing and communicating executive presentations

• A good balance of technical knowledge and business and financial acumen with a proven track record of driving digital or loyalty innovation and business metrics with a customer-first mindset

• Ability to influence colleagues, across peers and executives through well-articulated strategies

• Demonstrate ability to work based on a variety of KPI metrics (targets, goals and/or strategic objectives) 

Nice to have:

• CPA, CFA

• Prior experience in the credit cards or loyalty space

• Prior experience in the travel industry

• Digital and E-commerce experience

• Strategy experience

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Group Problem Solving, Knowledge Organization, Long Term Planning, Product Development Lifecycle, Product Manufacturing, Product Services, Product Testing, Waterfall Model

Additional Job Details

Address:

RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Contract (Fixed Term

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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