Onboarding Specialist

We're Hiring

We're looking for brilliant thinkers to join our #Rocketeers. If you've ever wondered what it's like to work in a place where people enjoy their work and where talent is more important than the title, then keep reading.

What is ScalePad?

ScalePad is a market-leading software-as-a-service (SaaS) company with headquarters in Vancouver, Toronto, Montreal and Phoenix, AZ. However, we are proud to say our employee reach is now global so we can best serve our partners all over the world.

Our success is no accident: ScalePad provides MSPs of every size with the knowledge, technology, and community they need to deliver increased client value while navigating the continuously changing terrain of the IT landscape. With a suite of integrated products that automate and standardize MSP's operations, analyze and uncover new opportunities, and expand value to clients, ScalePad is equipping the MSP adventure.

ScalePad has received awards such as MSP Today's Product of the Year, G2's 2024 Fastest Growing Product, and 2024 Best IT Management Product. In 2023, it was named a Best Workplace in Canada by Great Place to Work. ScalePad is a privately held company serving over 12,000 MSPs across the globe.

You can contribute to our innovation and appreciate how your work is helping take this company to a higher level of operational maturity. More on that here.

Your mission should you choose to accept it.

As an Onboarding Specialist, you will initially focus on Lifecycle Manager, ScalePad's platform that gives partners everything they need to guide strategic client conversations with data, insights, and history in one place. This role is about more than delivering training. It is about connecting with partners, inspiring them to adopt quickly, and creating learning experiences that stick. Over time, the role will expand to include other ScalePad products. 

Responsibilities.

• Deliver engaging, high-energy onboarding sessions through both group trainings and 1-on-1 interactions over Zoom that go beyond showing how to click buttons, making the learning experience memorable and actionable.
• Walk partners through setup, configuration, and best practices for Lifecycle Manager while translating its core values into clear benefits.
• Proactively engage partners during onboarding by asking questions, uncovering their goals and challenges, and tailoring examples so the product feels immediately relevant.
• Conduct consistent outreach to partners who have not yet booked onboarding sessions through email and phone to encourage participation. Stay highly organized in tracking outreach activities and follow-ups.
• Support existing partners who need assistance with adoption, especially for features they have not yet activated or are underutilizing.
• Collaborate with Partner Success Management to manage the handoff after onboarding and assist at-risk partners before churn risks emerge.
• Maintain flexible scheduling to accommodate partners in other time zones, including the UK and Australia.

Qualifications.

• Exceptional verbal and written communication ability.
• Strong presentation and facilitation skills, with the ability to create sessions that are memorable, actionable, and build confidence.
• Dedicated to great customer service and passionate about partner success.
• Adaptive and eager to constantly learn about a changing technical product, even when it is a little out of your depth.
• Creative, collaborative, optimistic, communicative, intellectually curious, and clever.
• Able to quickly iterate and improve as a perpetual learner and teacher.
• Strong sense of time management, with the ability to balance preparation, delivery, follow-up, and consistent outreach.
• Incredible attention to detail, with a proven ability to multitask, stay organized, and work rapidly in time-critical situations.
• Natural ability to build rapport with partners (our customers, as we refer to them at ScalePad) and inspire confidence in product adoption.
• Open to feedback and committed to continuous improvement, while also able to provide constructive input that enhances the partner experience and internal processes.
• Strong desire for continued professional growth.
• Previous experience working at a SaaS company or within a Customer Success or Partner Enablement team is a strong asset.

What You'll Love Working As A Rocketeer:

• Everyone's an Owner: Through our Employee Stock Option Plan (ESOP), each team member has a stake in our success. As we scale, your contributions directly shape our future – and you share in the rewards.
• Growth, Longevity and Stability: Benefit from insights and training from our leadership and founder, whose extensive experience in funding and scaling successful software companies creates a stable environment for your long-term career growth. Their proven track record fosters a culture of lasting success.
• Annual Training & Development: Every employee receives an annual budget for professional development, empowering you to advance your skills and career on your terms.
• Hybrid Flexibility: Enjoy a world-class office at our headquarters in downtown Vancouver, Toronto, and Montreal
• Cutting-Edge Gear: Whether in the office or at home, you'll be set up for success with top-of-the-line hardware.
• Wellness at Work: Our Vancouver office features a fitness facility, outdoor ping-pong tables, and even a climbing wall to help you stay active and energized.
• Comprehensive Benefits: We've got you covered with an extensive benefits package with 100% medical and dental coverage fully employer-paid, RRSP matching after one year of employment, and even a monthly stipend to help offset the costs of the hybrid experience.
• Flexible Time Off: With our unlimited flex-time policy in addition to all accrued vacation allows you to take the time you need to recharge and thrive.

Dream jobs don't knock on your door every day.  

ScalePad is not your typical software company. When we hire you, we aren't just offering you a job, but rather we are committing to investing in both you and your long-term career. You'll help shape how this modern SaaS company operates and make a genuine impact on the future of our people, product, and partners.

We invite all qualified candidates to apply. Please note, you must be eligible to work in Canada to be considered for this role. We thank you for your interest. However, only successful applicants will be contacted.

At ScalePad, we believe in the power of Diversity, Equity, Inclusion, and Belonging (DEIB) to drive innovation, collaboration, and success. We are committed to fostering a workplace where every individual's unique experiences and perspectives are valued, and where employees from all backgrounds can thrive. Our dedication to DEIB is woven into the fabric of our culture, guiding our actions and decisions as we build a stronger and more inclusive future together.

Join us and be part of a team that celebrates differences, embraces fairness, and ensures that everyone has an equal opportunity to contribute and grow. Together, we're creating an environment where diverse voices are not only heard but also amplified, where everyone feels valued, and where we can all achieve our full potential.

Please no recruiters or phone calls.