Service Technician

3 days ago

Montréal QC HZ B, Canada Miele Full time $60,000 - $90,000 per year

Job Title: Miele Service Technician

Office Location:(Regional - Field based and as scheduled to attend office locations)

Reports to: Regional Service Manager

What will you do:

  • Provide positive consumer interactions at the highest level.
  • Complete service work as assigned.
  • A remedy is their responsibility with the support of the resources around them as required (RSM, Customer Care, Technical Management, etc)
  • Provide feedback to management.
  • Based on findings after attending a site, to resolve service and installation challenges.
  • Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services
  • Domestic service, project, and showroom related work
  • Support as required from service/installation perspective.
  • Interaction with Service Business Support
  • Update Customer Care and/or Office of the President on consumer challenges.
  • Have a strong command of all Miele systems.
  • MSD, Mobile Client, Radaro, CRM platforms, etc
  • High Level of efficiency and effectiveness in required processes.
  • Inventory and parts use to be efficient and processes followed to ensure a high level of organization.
  • Set a positive example on workplace and van maintenance with a strong focus on upkeep for all employees. Appropriate hygiene, attire, positive approach, and attitude to be applied or followed.
  • Participate in, complete, and support other tasks as assigned.
  • Follow and adhere to all Miele Ltd. policies and procedures.
  • Work safely completing all assigned training, following Miele H&S policies as well as municipal laws and requirements.

What you bring to us:

  • Appliance repair and installation knowledge to be at the highest level in your field.
  • Accurate and complete diagnosis using your experience and the tools provided.
  • Follow any required process to allow for only the parts required to be used and submit feedback via appropriate channels.
  • Exceptional skill in customer service/administrative capacities.
  • Organized, punctual and confident that they can complete tasks accordingly.
  • Strong command of escalation resolution, when you attend….repairs are completed and/or there is a clear expectation with the customer on next steps.
  • Communicates in a clear, positive, and professional manner.
  • Ability to make decisions that are in the best interest of the brand and the consumer experience.
  • Effective communication and presentation skills with peers on facts and guidance when required.
  • Computer skills & knowledge (Outlook, Apple System, iMessage, Facetime, MS Teams, Excel)
  • Bilingual in French and English

Education and Certifications/licenses

  • Valid driver's license
  • Minimum G3, G2 preferred or equal gas certification by Province of application…requirements to be considered, and/or…
  • Electronics or Electrical Engineering Technicians Diploma, and/or…
  • Course in Appliance repair at accredited college/provider

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