Inside Sales Representative

23 hours ago

Brampton ON LS B, Canada Gibbs Wire and Steel, Inc Full time $50,000 - $70,000 per year

Summary/Objective:

The Inside Sales Representative will be the inside liaison between the company and assigned customers. This job entails quoting prospective and existing customers; maintain pricing and margin levels; entering, tracking, and following up on orders; researching and solving customer issues; maintaining consistent communication regarding inventory, material, customer shipments, and processing lead times. Most important is build relationship with current and prospective customers.

Duties and Responsibilities:

  • Establish and maintain strong relationships with customers by understanding their needs and requirements.
  • Manage assigned accounts to achieve company goals related to this position.
  • Actively call on established, prospective, and dormant accounts to grow the business.
  • Respond to all inquiries and proactively provide information regarding order status, deliveries, quality, or other inquiries in a timely manner.
  • Work with Inventory, Quality, Accounts Receivable, and Marketing as needed to ensure quality customer service and customer satisfaction.
  • Gain and maintain a working knowledge of all company systems including ERP, CRM, etc.
  • Utilize CRM to document all customer interactions (i.e., calls, emails, sales activity, tasks & report preparation).
  • Work with customers to resolve any discrepancies.
  • Qualify leads generated from trade shows, marketing campaigns, website, and other sources.
  • Gather feedback from customers regarding product quality, pricing, competitors, and market trends.
  • Share market insights and feedback with the sales and leadership teams.
  • Provide customers with all required documents.
  • Develop a deep understanding of material offered, equipment capabilities, processes, and material applications.
  • Become knowledgeable in overall market dynamics impacting pricing, customers, competition, and supply chain.
  • Follow all company processes, procedures, and policies.
  • Possible local travel to customers or trade shows.
  • Perform any other assigned duties.

Required Education and Experience:

  • Minimum of 2 years' sales experience in the metals industry preferred or associate degree required.
  • Experience with CRM software a plus
  • Experience with Microsoft 365 Suites including Word and Excel

Knowledge, Skills and Abilities:

  • Excellent verbal and written communication skills
  • Ability to multi-task, prioritize and manage time effectively.
  • Proven work experience as an Inside Sales Representative
  • Hands-on experience with multiple sales techniques

Working Conditions (Including Physical and Mental Demands):

Normal manufacturing working environment - standing, sitting, walking - typically inside a building. Occasional stooping, twisting, lifting, bending, and carrying. Minimal exposure to noise, dirt, chemicals, and temperature variations. Frequent use of computers. Occasional travel.

Job Type: Full-time

Pay: From $50,000.00 per year

Work Location: In person

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