Ontario Works Casemanager

Division

SAEO

Important Notices & Amendments

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Temporary Duration

Approximate Duration: 6 months

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada's most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada's most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario's most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

We welcome all applicants For more information about diversity, equity, and inclusion at Niagara Region, Diversity, Equity and Inclusion - Niagara Region, Ontarioor email related questions to To send input on reducing barriers in the current hiring process, please email

For the Region's full employee equity statement, Working at Niagara Region - Niagara Region, Ontario.

Don't have every qualification?

You may be hesitant to apply if you do not have every qualification listed in the posting. While specific qualifications are important for certain roles, we invite individuals from diverse backgrounds and varying levels of experience and education to apply. Our recruiters will evaluate your suitability for the role.

Please note that for unionized roles, we must follow collective agreement requirements. However, we encourage all interested candidates to submit their applications. We believe success in a role can extend beyond meeting every single requirement.

Job Description
JOB SUMMARY

Working as part of a client-centered team, the Ontario Works Casemanager assists individuals and families in the Niagara Region access the supports and services they need to achieve life stabilization goals, including financial independence and employability. This involves a person-centred approach to develop and implement individualized case plans, coordinating services, making referrals to supporting agencies, and advocacy. This position applies critical decision making principles within a complex legislative and policy environment.

QUALIFICATIONS
EDUCATION

• Completion of a university degree program, preferably with a Social Science or Social Work-related discipline, or, an equivalent combination of education, training, and experience
• Additional training such as de-escalation, effective communication, crisis intervention, naloxone, poverty reduction, sensitivity training and Diversity, Equity and Inclusion (or related) is preferred

KNOWLEDGE/EXPERIENCE

• Over 2 years of experience in casemanagement and assessment in a human/social service environment
• Knowledge of applicable legislation, employment assistance programs, policies, guidelines and frameworks (i.e. Ontario Works Act, regulations and directives, Municipal Freedom of Information and Protection of Privacy Act, etc)
• Experience working with provincial databases and related systems (i.e. SAMS, HIFIS) is strongly preferred
• Knowledge and understanding of local community resources and their programs
• Experience providing person-centered, DEI informed services and supports to individuals with varying experiences and identities
• Experience working collaboratively with diverse communities, groups and organizations with knowledge, experience and commitment to equal access, equity and diversity
• Knowledge and experience in addictions, mental health, concurrent disorders, trauma, poverty, and gender-based violence is preferred
• Experience dealing with highly sensitive and confidential information

SKILLS

• Excellent interpersonal, communication (oral and written) and teamwork skills to relate to individuals, families, peers, and other community partners in a calm and professional manner
• Excellent analytical, problem solving, organizational, critical thinking, and time management skills
• Ability to analyze and assess individuals employability and financial resources for the purpose of financial eligibility and appropriate referrals
• Effective notation and computer skills (Microsoft office, databases) to complete documentation and related administrative duties
• Strong advocacy, coaching, collaboration, de-escalation, mediation, and negotiation skills
• Ability to handle sensitive and/or confidential information with diplomacy, tact, and discretion
• Demonstrated ability to form relationships and build rapport with individuals and families based on trust and empowerment
• Fluency in other languages is an asset
• Ability to adapt to a fast changing environment
• Demonstrates culturally sensitive approaches and strategies with diverse populations

SPECIAL CONDITIONS

• Must maintain ability to travel in a timely manner to other offices, work locations or sites as authorized by the Corporation for business reasons.

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