VIP Systems Coordinator

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America's first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.  At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen's University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.     

At Humber River Health, we're not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care

Right now we are looking for a VIP Systems Coordinator to work with our Professional Practice Department.

Employment Status: Permanent Full-Time

Reporting Relationship: Director, Professional Practice

Employee Group:  Non-Union

Location: Humber River Health, Wilson site 

Position Responsibilties

• Responsible for the configuration, support, and ongoing optimization of the Scheduling module and integrated electronic time recording system.. The Scheduling module is highly integrated with other VIP modules including Occupational Health, Human Resources and Payroll as well as the electronic time recording system, Midex.
• In addition to day-to-day support to staff and leaders, the VIP Systems Coordinator is responsible for providing orientation to all new hires on a monthly basis (e.g. to view their electronic schedules and instruct staff on making scheduling change requests through their mobile applications).
• There may be additional opportunities for enhancements the Scheduling Specialist may lead, including leading software upgrades (e.g. patches), efficiency in data transactions, automated audits, and enhancing call systems.
• A subject matter expert for leading implementation of enhancements, new functionality/modules and continuous improvement initiatives in alignment with end-user requirements.
• The VIP Systems Coordinator will also develop and deliver educational resources (e.g. slides, quick reference guides, workshops, in-services, orientation)

Qualifications 

• Post-secondary degree in business administration, computer science, human resources, information technology or relevant area of study required 

• VTI Certifications: Business Rules Management, VIP Concepts & HR Events, My BI Portal preffered 

• Minimum 15 years of hospital-based scheduling experience including unionized schedule generation
• Minimum 3 years experience leading digital HRIS applications development and implementation
• Solid understanding of HR processes such as scheduling, payroll, benefits, performance management, and reporting
• Strong analytical and data management skills with attention to accuracy and detail
• Strong knowledge of collective agreements and ESA
• Experience with business intelligence tools or reporting software (e.g., Cognos, Power BI, Crystal Reports, SQL, C+)
• Ability to ensure data accuracy and system reliability by carefully reviewing inputs, reports, and processes.
• Ability to analyze issues logically and develop practical, timely solutions for system errors, user challenges, or data discrepancies.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto's Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority.  We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.