Junior IT Technician

1 week ago

Peterborough, Ontario, Canada Plextec Inc. Full time $45,000 - $65,000 per year

About Plextec

Plextec is a fast-growing managed IT and cloud services provider based in Kitchener, Ontario. We help businesses succeed by delivering reliable, secure, and scalable technology solutions that keep their systems running and their teams productive.

We're looking for a
Junior IT Technician
who's passionate about technology, eager to learn, and excited to work in a collaborative, hands-on environment. You'll be part of a supportive team that values professionalism, curiosity, and client success.

What You'll Do

As a Junior IT Technician at Plextec, you'll be part of our frontline technical team, helping maintain and support our clients' IT systems and data center operations.

Your responsibilities include:

  • Monitoring IT systems and responding to alerts using Plextec's monitoring tools
  • Troubleshooting network, server, application, and hardware issues
  • Performing backups, patching, and regular maintenance
  • Providing Tier 1 and Tier 2 support to clients via phone, remote tools, and onsite visits
  • Logging and tracking all issues in our incident/ticketing system (ConnectWise PSA or equivalent)
  • Assisting in maintaining and supporting:
  • Networking (Firewalls, Routers, Switches, Access Points)
  • Windows Servers (Active Directory, Exchange, Hyper-V)
  • Linux/UNIX systems
  • Proxmox clusters and backups
  • Server and SAN hardware in our data centers
  • Working with senior technicians and service desk teams to resolve escalated issues
  • Following change management and security protocols for all customer-impacting work

Who You Are

We're looking for someone who's not just technically capable but also proactive, adaptable, and client-focused.

You're someone who:

  • Has a strong sense of ownership and problem-solving ability
  • Communicates clearly and professionally with clients and colleagues
  • Can multitask and stay organized in a fast-paced MSP environment
  • Enjoys learning new technologies and improving processes

What You'll Bring

Education & Experience

  • Degree or diploma in Computer Science, Computer Engineering, or a related IT field — or equivalent experience
  • 1–2 years of experience in a technical support, systems, or network role

Technical Skills

  • Strong knowledge of
    Microsoft Active Directory
    and
    Windows Server environments
  • Experience with:
  • Hyper-V
    (required)
  • Proxmox
    (required)
  • Mikrotik Routers and routing
    (required)
  • Azure, Microsoft 365, and AWS
    (asset)
  • 3CX PBX, Citrix XEN, FreeNAS, UNIX/Linux/BSD
    (asset)
  • Understanding of
    firewall, VPN, and routing
    concepts
  • Familiarity with
    data center operations
    and
    IT service delivery best practices
  • Valid G driver's license
    and reliable vehicle (for onsite support)
  • Excellent English communication skills

Why Join Plextec

  • Comprehensive benefits
    , including:
  • Extended health and dental care
  • Life insurance
  • On-site parking
  • Casual dress
    and a supportive team culture
  • In-office position
    with occasional remote work permitted only under special circumstances (e.g., illness or severe weather)
  • Opportunities for professional development
    — training and certifications may be discussed if they become relevant to the role

Ready to Grow with Us?

If you're passionate about IT and want to build your career with a company that values initiative, teamwork, and continuous improvement, Plextec is the place for you.

Apply today and start your journey with Plextec

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