Staffing & Scheduling Coordinator

If you take pride in being compassionate, honest, professional and safe, consider an exciting and rewarding career at Shannex. Our communities offer more than a place to work – they welcome and celebrate Great People who inspire meaningful connections while Leading the Way to Better Living.

We are searching for a Staffing and Scheduling Coordinator to join our Workforce Team based in Truro, Nova Scotia.

Meaningful Benefits:

You will be surrounded by supportive and talented team members who make our communities great places to live, work and visit. As an established and respected organization in the healthcare sector, Shannex offers opportunities for growth, development and advancement. And at the end of every day, you will know you've made a measured difference in the lives of our residents. Additional benefits include:

• Comprehensive health and dental benefits plan including an Employee and Family Assistance Program
• Access to virtual healthcare 24/7 for FREE through the group health benefit plan
• RRSP program (with employer matching)
• Vacation accrual (begins immediately) and travel insurance
• Free onsite parking
• Access to thousands of vendors offering perks and discounts through our WorkPerks program
• Access to continuing education and training through Shannex's Centre of Excellence
• Opportunities to be part of sector innovation and continuous improvement initiatives
• Recognition and Rewards for service excellence and safety

About the Opportunity:

• Books off employees in accordance with the Collective Agreements, defined regional/facility rules and Shannex policy
• Follows established guidelines to fill vacant shifts resulting from immediate book offs, unfilled positions due to vacations/holidays and leaves of absences, per established guidelines and Shannex policy
• Receives and processes requests for unplanned leaves and requests for additional staffing, etc.
• Maintains accurate records of all employee hours worked (including agency staff, if applicable)
• Handles short calls and emergency schedule changes
• Makes future calls to fill vacancies 2 weeks in advance. Continually works to keep staffing in the future at levels that meet operational requirements and established guidelines
• Utilizes multiple phone lines to promptly answer incoming calls, address caller's needs
• Utilizes Vocantas Automated Staffing program to assist with staffing calls
• Strategically plan schedules to ensure effective use of resources and minimal unnecessary overtime
• Creates, updates and modifies work schedules for assigned region in accordance with timelines
• Follows Collective Agreement (when applicable), Labour Standards and all assigned steps and checklists when generating schedules
• Verifies all schedules for accuracy prior to being shared with managers for review and sign off
• Works collaboratively with the Workforce Coordinator and operational leaders to assure that all scheduling needs are met

About You

In addition to placing high value on continuous improvement, collaboration and accountability, you bring:

• Secondary education or diploma in a related field
• Previous experience in scheduling and staffing
• Working knowledge of Excel and Microsoft Word
• Previous experience with a computerized staffing system (i.e. Kronos) considered an asset
• Demonstrated flexibility in a changing environment
• Has ability to follow written and verbal instructions
• Excellent communication, and organizational skills
• Ability to multi-task and prioritize
• High level of initiative and attention to detail
• Working with minimal supervision
• Listens effectively to others and responds appropriately
• Ability to read and write in the English language
• A passion for the healthcare sector and/or ensuring seniors have access to quality accommodations, services and care.

About Us

Shannex is a family-owned organization with a vision of Better Living for every stage of life. Since 1988, Shannex has grown from a single nursing home in Cape Breton to a trusted partner across healthcare, hospitality and lifestyle sectors. With locations in Nova Scotia, New Brunswick and Ontario, Shannex continues to build communities designed for connection, wellbeing and longevity. Shannex-owned brands include Allbright Life, Parkland Retirement Living & Lifestyle Residences, Parkland at Home, Faubourg du Mascaret, and Shannex Enhanced Care. Shannex also provides Transitional Health services, in partnership with Nova Scotia Health. For more information, visit

If you're ready to join the Shannex team of Great People, apply today

Great People is a core value at Shannex based on the belief that our team members are the spirit and foundation of the organization. Shannex believes equity, diversity, inclusion and belonging is about creating a culture that embraces the uniqueness of individuals, where every person is treated fairly and where racism and discrimination are not tolerated. At Shannex, every team member belongs.

All applications are kept in strict confidentiality.

Only those selected for an interview will be contacted.