Systems Administrator III

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we've been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you'll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you're passionate about making a meaningful difference, we'd love to hear from you.

The Role

We are seeking a Systems Administrator to join our Information Technology team—someone who will provide critical support across multiple business units developing software products for public safety. In this role, you will oversee M365 and administer corporate networks, VPNs, VoIP, desktop computing, VMware, cloud applications, and on-premises servers and SANs. You will also contribute to the design and improvement of infrastructure standards and occasionally provide technical support for infrastructure-related issues or questions with our police customers and their IT staff. 

What You Do

• Configure and maintain firewalls, Palo Alto and Fortinet 
• Manage M365 MCA tenant, when required merge Gmail and other tenants from acquired businesses 
• 2nd level support, analyze and troubleshoot desktop, infrastructure, and cloud application questions and issues 
• Create and maintain clear instructional documentation and IT process guides 
• Monitor and maintain LAN/WAN performance, including switches, routers, and wireless access points 
• Assist with server administration, backups, and patch management 
• Partner with vendors and cross-functional teams to resolve escalated technical issues 
• Contribute to IT projects, system upgrades, and technology rollouts 
• Provide mentorship and guidance to junior IT team members 

What You'll Bring

• Bachelor's degree or diploma in Information Technology, Computer Science, or related field (or equivalent work experience) 
• A minimum of 5–7 years of experience in IT administration or systems/network support 
• Proficiency with Windows , MacOS , Linux and VMware environments 
• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPNs, firewalls) 
• Self-starter with excellent communication skills, both oral and written 
• Effective listener capable of quickly understanding the requirements 
• Ability to document processes and create user-friendly instructional materials 

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact