Transfer Coordinator

Position Title: Transfer Coordinator

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Manager, Transportation

Locations of Work: Banff and Calgary, Alberta, and Kelowna, British Columbia

Employee Type: Casual, seasonal from late-November to late-April

FLSA Status: Non-Exempt

Number of Positions: 15

Date of Last Review: August 11, 2022

Desired Start Date: Mid-November 2022

Company Overview

With 50+ years of experience, CMH Heli-Skiing & Summer Adventures has evolved into the world's largest Heli-Skiing and Heli-Hiking company, operating 12 lodges in the winter and 3 in the summer throughout British Columbia, Canada. The business's central office is in Banff, Alberta, Canada.

CMH Heli-Skiing & Summer Adventures is privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

The CMH Mission is to guide our staff and guests through life changing mountain experiences.

Our Vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities.

Our Principles:

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for
• Balance our social, fiscal, and environmental responsibilities.

Position Overview

Transfer Coordinators are CMH's first contact with guests while travelling from key meeting points to CMH staging areas.  As the CMH representative on board the motor coach, responsibilities include a variety of administrative and safety-related tasks, as well as logistics management and customer service.   

The Transfer Coordinator is a seasonal/casual position. This position calls for schedule flexibility throughout the operating season.

Essential Duties and Responsibilities

• Complete trip reports, activity program forms, and safety requirements.
• Circulate digital guest feedback survey.
• Communicate transportation updates with the lodge and department manager.
• Act on guest requests and inquiries.
• Host guests with confidence and a positive, outgoing presence.
• Solve logistical challenges and adapt to changes in a solution-focused manner.
• Support guests in the field program, as needed.

Minimum Qualifications

• Post-secondary education in tourism, preferred.
• Experience as a tour guide or group leader, or equivalent experience in the service industry.
• Experience with high-end customer service.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention-to-detail with a strong work ethic.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Able to communicate in an effective and timely manner, and openly receive and act on feedback.
• Able to work as a cohesive, high-functioning team to achieve goals.
• A passion for customer service excellence and providing a high-end guest experience.
• Take pride in hard work, strive for excellence, and anticipate guest needs.
• Proven ability to maintain professional working relationships with peers.
• Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
• Trustworthy and self-directed in completing the core functions of the role.
• Sees tasks through to completion including follow-up on any identified issues.

Working Conditions

• Able to lift, carry, or otherwise move and position a minimum of 20 pounds on a regular basis
• Manual dexterity to operate a computer and other office equipment on a constant basis
• This position is required to work a variety of evenings, weekends and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
• Able to work evenings, weekends, and holidays based on the needs of the business.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above.  With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires the flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive hourly rate will be provided, along with 4% vacation pay and potential opportunities to heli-ski, as available. Further details will be discussed in a personal interview.

Benefits and Perks:

• Medical and dental benefit eligibility after 160 days worked.

**CMH is an equal opportunity employer**