Client Support Specialist

24 hours ago

Edmonton AB TE L, Canada Gill Warehouse Ltd. Full time $39,000 - $67,000 per year

A Client Support Specialist typically serves as the primary contact for clients, handling inquiries via phone, email, or chat, troubleshooting issues, and guiding users through products or services. Key responsibilities include resolving client problems, maintaining accurate records in CRM systems, collaborating with internal teams for continuous improvement, and ensuring timely resolution of support tickets. They often require good communication, problem-solving skills, familiarity with CRM platforms, and a client-first mindset.

Common duties include:

Responding to client inquiries and resolving issues professionally and promptly

Investigating and escalating complex problems

Assisting clients in using platforms or financial products effectively

Documenting client interactions and maintaining support records

Collaborating with teams to enhance service and develop training materials

Benefits associated with the role typically include:

Competitive salary with potential performance bonuses

Health, dental, and vision insurance

Professional development and training programs

Opportunities for growth in financial services or tech companies.

Job Types: Full-time, Part-time, Permanent, Fixed term contract

Contract length: 12 months

Pay: $39,000.00-$67,000.00 per year

Benefits:

  • Casual dress
  • Commuter benefits
  • Company car
  • Company events
  • Company pension
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Employee stock purchase plan
  • Extended health care
  • Flexible schedule
  • Housing allowance
  • Language training provided
  • Life insurance
  • Mileage reimbursement
  • On-site childcare
  • On-site gym
  • On-site parking
  • Paid time off
  • Relocation assistance
  • Stock options
  • Store discount
  • Tuition reimbursement
  • Vision care
  • Wellness program

Work Location: In person

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