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Supervisor

3 weeks ago

Brampton, Ontario, Canada SNDL Inc. Full time $60,000 - $90,000 per year

Work Location

Value Buds 410 & Steeles

Nova Cannabis Inc. is a national cannabis retailer operating under the Value Buds banner. Our mission is simple: deliver compelling value to cannabis consumers. We aim to attract, grow, and retain a loyal customer base by offering high-quality cannabis products, in convenient locations, at everyday low prices.

Role and Responsibilities

The Supervisor role includes, but is not limited to:

Customer Offering:

  • Deliver exemplary customer service by creating a welcoming and positive atmosphere.
  • Greet customers as they enter the store and guide them to products when required.
  • Educate, advise, and suggest cannabis products based on customer needs, ensuring all recommendations prioritize safe and responsible consumption.
  • Resolve customer complaints in the absence of management and ensure management is informed of all incidents.
  • Accountable for executing product rollouts and launches in partnership with management.
  • Utilize local market trends to make recommendations for improving customer offerings.
  • Evaluate promotional programs for effectiveness and provide actionable feedback to management.
  • Foster a store culture that is passionate about cannabis and committed to customer satisfaction.

Day-to-Day Operations:

  • Meet or exceed department financial targets in collaboration with management.
  • Ensure compliance with merchandising, display, and pricing guidelines.
  • Assist with all operational duties, including ordering, receiving, and inventory management, in partnership with management.
  • Supervise store cleanliness and maintenance, escalating issues as needed.
  • Manage store communication (mail, email, voicemail) in the absence of management.
  • Set daily operational tasks and objectives for the team when management is unavailable.
  • Review and execute promotional flyers, events, and special promotions appropriately.
  • Stock shelves and coolers, ensuring products are neatly organized and inventory levels are maintained.
  • Participate in routine store maintenance and cleaning tasks.
  • Stay up to date on industry legislation, trends, and new products.

Experience and Qualifications:

  • Minimum: 1 year of supervisory experience (preferred).
  • Minimum: 2 years of customer service experience.
  • Minimum: 2 years of retail and/or hospitality experience.
  • Cannabis, liquor, or healthcare experience is preferred.
  • High School Diploma or equivalent.
  • Mandatory Certifications by Province:
    • BC: Selling It Right Certification.
    • AB: SellSafe Certification.
    • SK: CRTP Certification.
    • MB: CRWTP Certification.
    • ON: CannSell Certification.
  • First Aid Certification is considered an asset.
  • Ability to pass a Criminal Record Check.
  • Working knowledge of regulations as they pertain to the sale of cannabis.

Personal Characteristics and Requirements:

  • Excellent customer service skills: You have a positive attitude, are charismatic, and are confident engaging with customers.
  • Ability to think on your feet and creatively solve problems.
  • Open-minded and proactive in identifying ways to improve operations and the customer experience.
  • Passionate about creating a positive, memorable, and tailored experience for every customer.
  • Strong communication skills (written and verbal) with a professional demeanor.
  • Team player dedicated to supporting the store's success and goals.
  • Upholds ethics, confidentiality, and demonstrates a high level of discretion.
  • Reliable, responsible, and detail-oriented.
  • Age Requirement: Must be 18 years or older AB (19 in BC. Sask., MAN., ONT.).
  • Reliable transportation to and from work.

Job Type:

  • Full-time.

Work Location:

  • In person.

Why Join Us?

At Nova Cannabis, we're passionate about the evolving cannabis industry and committed to delivering exceptional value and experiences to our customers. As a Supervisor, you'll play a key role in leading your team, driving sales, and ensuring compliance in an exciting and fast-growing industry.