Product Manager

Job Title: Product Manager

Location: Toronto, ON

Job Type: Full-Time (Onsite)

Reports to: Director of Product Strategy

About Fulfillment IQ (FIQ)

At Fulfillment IQ, we are transforming the future of logistics technology. As an award-winning consultancy and technology partner, we work with brands, retailers, and 3PLs to solve their most complex challenges - whether it's designing strategy, selecting the right tech stack, building custom software, or implementing enterprise platforms.

Our team includes logistics experts, engineers, and strategists who bring both technical depth and practical experience to every engagement. We value clear thinking, strong execution, and real results. If you're a builder, thinker, and doer who wants to shape the next generation of logistics solutions, FIQ is where you'll find meaningful work and career growth.

We're proud to be an inclusive, globally distributed team that values flexibility and collaboration. At FIQ, your ideas and contributions matter. You'll have the chance to work alongside some of the brightest minds in the industry, drive innovation that sets new standards, and grow in a culture that celebrates learning, diversity, and teamwork.

Role Overview:

We are seeking a Product Manager with 4–6 years of industry experience to join our growing team. The ideal candidate will drive product vision, strategy, and execution while collaborating with cross-functional teams to deliver impactful, user-centric solutions. This role requires a blend of strategic thinking, hands-on product management, and strong communication skills to align stakeholders and ensure successful product outcomes.

Key Responsibilities:

• Define and manage the product roadmap and backlog for assigned product lines.
• Collaborate with engineering, design, QA, and business teams to deliver high-quality products on time.
• Gather, analyze, and prioritize customer and stakeholder requirements to inform product strategy.
• Conduct user research to understand client needs and translate them into actionable requirements.
• Lead sprint planning sessions and ensure user stories are well-defined with clear acceptance criteria.
• Monitor product performance, anticipate risks, and proactively resolve blockers to ensure delivery.
• Champion agile and product management best practices, driving continuous improvement within teams.
• Communicate product vision, updates, and release plans to internal and external stakeholders.
• Ensure compliance with industry standards, security, and privacy requirements.
• Contribute to the development of user-centric experiences, driving innovation across product lines.

Qualifications & Experience:

• Bachelor's degree in Business, Computer Science, Engineering, or a related discipline (or equivalent experience).
• 4–6 years of product management experience in a software or technology-driven environment.
• Proven experience managing product backlogs, roadmaps, and releases in agile teams.
• Strong understanding of SDLC, Agile methodologies, and product delivery best practices.
• Hands-on experience with tools such as Jira, Azure DevOps, or similar backlog/requirements management tools.
• Excellent problem-solving, analytical, and organizational skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently while collaborating effectively across cross-functional teams.

Good-to-Have-Skills:

• Certified Scrum Product Owner (CSPO) or equivalent agile certification.
• Experience in supply chain, logistics, or e-commerce technology domains.
• Exposure to user-centric design and innovation practices.

Key Performance Indicators (KPIs):

• Customer Success: Clear requirements captured, high customer satisfaction, successful client engagements.
• Product Delivery: Improved sprint velocity, timely feature releases, reduced requirement-related defects.
• Market Insights: Actionable competitive research, roadmap recommendations adopted by leadership.
• Collaboration: Positive stakeholder feedback, strong cross-functional team alignment.
• Business Impact: Increased product adoption, measurable revenue contribution via upsell/cross-sell opportunities.

Why You'll Love Working Here

At Fulfillment IQ, we don't just build supply chain solutions—we build careers, friendships, and unforgettable experiences.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all team members.

Here's what makes working with us a rewarding experience:

Work That Matters

• Imagine being part of projects that reshape the supply chain industry and create real-world impact. Your work here won't just meet expectations, it'll set new ones.

Career Growth That Matters

• We're serious about growth.
• Whether it's training, mentorship, or new challenges, we'll help you go from good to exceptional.

Flexibility to Thrive

• Whether you prefer working remotely, in a hybrid setup, or on-site, we offer flexible options to help you balance work and life effectively.

We Celebrate You

• From work anniversaries to team achievements, we value your contributions and celebrate milestones with thoughtful rewards like vouchers and team events.

A Collaborative Culture

• Work alongside some of the brightest minds in the industry. Our supportive and inclusive culture ensures every voice is heard, and every team member feels valued.

Perks you'll appreciate

• Employee Health: While Canada has a public healthcare system, we offer a supplementary benefits plan that includes coverage for medical, as well as an employee wellness program.
• Time Off: Our paid time off includes statutory vacation time, sick leave, and public holidays, consistent with provincial labor laws.
• Retirement: We contribute to the Canada Pension Plan (CPP) and also offer supplementary retirement savings plans.
• Professional Growth: We provide a dedicated learning and development budget to support your career growth.
• Flexible Work: You will have access to flexible work hours and remote flexibility.
• Perks: We offer reimbursement for business travel, internet, and workstation costs, as well as anniversary rewards and an employee stock option (ESOP) program.
• Community Engagement: We host team events and in-person organizational meetups to foster a strong company culture.

Life at Fulfillment IQ:

Fulfillment IQ is a company that values its people, and we work together as a team while being a remote company. Fulfillment IQ is an equal opportunity employer. We celebrate diversity, inclusivity, and are committed to creating a culture of equitable opportunities for all employees.

Learn More About Us

Website:

LinkedIn: Fulfillment IQ

Spotify: eCom Logistics Podcast Spotify

YouTube: eCom Logistics Podcast YouTube

Job Type: Full-time

Benefits:

• Dental care
• Life insurance
• Paid time off
• RRSP match

Work Location: In person