Flexible Store Advisor

1 week ago

Kelowna, British Columbia, Canada MEC Full time $18,000 - $26,000 per year

Why MEC?
MEC is more than a store. We're a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a Flexible store Advisor, you'll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, water-sports, snow-sports and travel. You'll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

You'll also have some pretty incredible coworkers who might just become future activity buddies; we asked staff what their favourite thing was about working for MEC, and the overwhelming answer was "the people."

The Role
As a Flexible Store Advisor, you'll make MEC a great place to visit. You'll give exceptional member service by matching people with gear that suits their needs, and you'll share your real-world experience about products. You'll help in other ways too, like visual merchandising or lending a hand to other staffers, and you'll also have a chance to grow and try new things. If you love the outdoors, learning about gear and connecting with people, this is the role for you.

What a Day In The Life Looks Like

  • Chat with members about products and connect them with what they're looking for.
  • Ask open-ended questions to understand members' needs.
  • Share product knowledge and industry-leading advice on gear, including your personal recommendations.
  • Be part of a team of staffers who takes pride in keeping the store in tip-top shape.
  • Help behind the scenes to organize inventory and get members the products they need.
  • Spread the word about MEC events and services.
  • Learn about new products, technology and features (including sustainability).
  • Above all, help more people in Canada get active outside, whether that means planning for a family camping trip or a massive backcountry expedition.

You Might Be Who We're Looking For If

  • You like working with a diverse, inclusive, hands-on, collaborative team.
  • You're passionate about the outdoors. Product knowledge in cycling or any other outdoor activity is a great asset.
  • You want to connect people with quality products to encourage active outdoor lives.
  • You're a "can do" person who likes to learn new things.
  • Your skill set includes personal integrity and awareness, customer focus, initiative and character, teamwork and the ability to develop yourself and others.
  • You have a good natured, outgoing welcoming vibe and genuinely like helping people.
  • Customer service is not just your skill, it's your mindset. You'll go out of your way to provide an excellent member experience.
  • You can lift 50 lb. and walk 10,000 steps per day.
  • Previous retail or customer service experience is a plus, not a must.
  • You're curious about gear and want to learn more – we'll provide training to build your skills.

Availability

  • Fully open availability to work Sundays, Mondays, Tuesdays, Wednesdays, Thursdays and Fridays.
  • Bonus points if you're also available to work on Saturday, between 7:00am and 9:00pm.

What do we offer?

  • Competitive hourly rate and clear pay increase program.
  • Discounts on gear for pretty much every outdoor activity out there – including bikes, and much more.
  • Paid time off each year to enjoy an outdoor activity of your choice.
  • Opportunities to join outdoor excursions with other MEC staffers.
  • Equipment Demonstration Program (EDP) – gear rental program.
  • Support for that big, expedition style adventure that you have been dreaming of.
  • Training and product knowledge.
  • Growth opportunities.

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