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Traffic Management Centre Agent

2 weeks ago

Windsor, Ontario, Canada BNA O&M General Partnership Full time $45,000 - $65,000 per year

About BNA O&M General Partnership

BNA O&M General Partnership (BNAOM), a partnership of ACS Infrastructure Canada, Fluor Canada, and Aecon Group Inc., is seeking candidates for the Operations and Maintenance of the Gordie Howe International Bridge project.

Bridging North America (BNA) was selected to design, build, finance, operate and maintain the CAD $6.4 billion Gordie Howe International Bridge project for Windsor-Detroit Bridge Authority (WDBA) – a Public-Private-Partnership (P3). BNA O&M is the OMR entity managing the Operations, Maintenance, and Rehabilitation of the Project for a term of 30 years.

When completed, the bridge will be the longest cable-stayed bridge in North America. The project includes a bridge and border crossing spanning the Detroit River and connecting Detroit, Michigan, U.S., and Windsor, Ontario, Canada, by linking Interstate 75 and Interstate 96 in Michigan with the new extension of Highway 401 (Rt. Hon. Herb Gray Parkway) in Ontario. The scope also includes building new, state-of-the-art ports of entry on both the U.S. and Canadian sides of the Detroit River as well as improvements to existing infrastructure in both Michigan and Ontario.

The Canadian Port of Entry is an approximate 53 hectare or 130-acre site and will be the largest Canadian port along the Canada-US border, and one of the largest anywhere in North America. It includes inbound border inspection facilities for both passenger and commercial vehicles, outbound inspection facilities, toll collection facilities, a maintenance facility and parking.

The US Port of Entry has an approximate 68 hectare or 167-acre site and will be one of the largest US ports along the Canada-US border and in North America. It includes US inbound border inspection facilities for both passenger and commercial vehicles, US outbound inspection facilities, commercial exit control booths and parking.

Job Summary

The Traffic Management Centre Agent directly supports and assists BNAOM senior management to plan and mobilize BNAOM for the Interim Operation and Maintenance period and the Operation, Maintenance and Rehabilitation period of the project. This role will report directly to the Traffic Management Centre (TMC) Manager.

Roles & Responsibilities

  • Monitor traffic control screens and traffic management systems installed on the project and makes appropriate interventions to maintain the fluidity of the road network
  • Monitor security cameras to address Port of Entries (POEs) and Bridge security
  • Monitor cameras to address POEs and Bridge traffic
  • Use lane control signs and variable message signs to adequately inform road users
  • Document all incidents, events (planned/unplanned) and interventions occurring on the network
  • Coordinate interventions, dispatch appropriate BNAOM resources and collaborate with patrol officers, roadside assistance services, road maintenance companies, local authorities and emergency services
  • Communicate with adjacent road network operators and agencies during events occurring on the network
  • Maintain knowledge of and proficiency in security policies, procedures and technology
  • Supervise and control access to facilities using cameras and security systems in place
  • Coordinate with BNA O&M manager(s) regarding contractors and construction teams to minimize traffic disruptions during roadwork and lane closures
  • Log and Dispatch maintenance services based on the alarms triggered by the systems and the calls received from stakeholders and Governmental Authorities
  • Log and track all customer inquiries and complaints from stakeholders and Governmental Authorities
  • Monitor the Transportation Management Center and associated equipment. It Includes radios, phones, video surveillance equipment, access control and intrusion detection system, fire alarm system, Toll Collection System (TCS) plaza monitoring, Intelligent Transport System (ITS), Road Weather Information System (RWIS), Bridge Monitoring System (BMS), Lighting Systems, Electrical Systems and Building Automation System (BAS)
  • Maintain radio communications with Emergency Response Vehicle (ERV) and maintenance teams
  • Maintain electronic logs of incidents, communications and customer requests
  • Collaborate in the deployment of the emergency response plan
  • Participate and play an active role in the continuation of the safety and security culture on the project, making safety and security a natural part of all work performed
  • Adhere to and support BNA's Health, Safety, Quality, Environmental, Security, and Sustainability Policies and standards
  • Meet or exceed performance criteria established for the position
  • Maintain compliance with all company policies and procedures
  • Perform other duties as assigned or directed

Other Job Requirements & Skills

  • Requires a minimum of two year of general work experience, preferably in an office, call center or dispatch center environment
  • High School Diploma, GED or equivalent
  • Completion of IS-100.a (ICS 100) Introduction to Incident Command System and IS-700 Introduction to the National Emergency Management System is an asset for this position
  • Ability to establish and maintain good interpersonal relationships
  • Comfortable working in a calm environment
  • Able to work for several hours on a computer while maintaining increased vigilance
  • Able to react calmly in stressful situations (in case of incidents)
  • Ability to coordinate multiple tasks, activities and resources simultaneously
  • Excellent organizational skills, attention to detail, and ability to interface effectively with external and internal customers to coordinate accident/incident activity
  • Ability to react quickly, calmly and with good judgment in emergency situations
  • Ability to work a variety of shifts as assigned, including days, evenings, nights, weekends and holidays. Due to the nature of the position (24/7 operation) may require short notice overtime. Due to the demands of this position outstanding attendance is required
  • Completion of Traffic Management Center training will be required upon completion of onboarding

Benefits

BNA O&M General Partnership rewards hard work, knowledge, and commitment. We offer competitive employee compensation packages, comprehensive benefit programs including Health, Dental and Vision Care, group registered retirement program, and much more. BNA O&M General Partnership also offers several employee resource groups that aim to provide opportunities for professional and personal growth, improved wellness, and involvement in the community.

Notice to Candidates

Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references, passport verifications and Global Watchlist screening.

While only qualified candidates will be contacted for an interview, be sure to continually check our website for other related positions as they are posted. Are you ready to join us? We are looking forward to hearing from you today

Equal Employment Opportunity

BNA O&M is committed to diversity, inclusion and just employment equity in the workplace. We employ individuals, and make employment-related decisions, without regard to an individual's race, national or ethnic origin, religion, age, sex, sexual orientation, gender identity or expression, martial status, family status, genetic characteristics, disability, or conviction for an offence for which a pardon has been granted or in respect of which a record of suspension has been ordered, or any other characteristic protected by law.

We are committed to employment equity for women, aboriginal people, visible minorities, and persons with disabilities. Interested candidates from these groups are encouraged to apply.

Accessibility Notice

If you need a reasonable accommodation for any part of the employment process due to a disability, please send an email to or call Reasonable accommodation requests will be considered on a case-by-case basis.

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Application question(s):

  • Are you legally able to work in Canada?
  • What is your current citizenship?
  • Are you admissible to the United States?
  • Are you able to obtain and maintain a Government Security Clearance?
  • Are you able to work all shifts?

Education:

  • Secondary School (required)

Experience:

  • in an office, call center or dispatch center environment: 2 years (preferred)

Work Location: In person