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Desktop Support Engineer

3 weeks ago

Calgary, Alberta, Canada NSC Global Full time $60,000 - $90,000 per year

Overview
NSC Global is currently looking for a
Desktop Support Engineer
with Inventory Management experience to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK. Please review our website at for more information on our organization.

POSITION
: Desktop Support Engineer

JOB TYPE
: Direct Hire (W2) with NSC Global

START DATE
: IMMEDIATELY

Responsibilities
Inventory Management

  • Maintain accurate records of Starlink devices in the IT Asset Management (ITAM) system.
  • Update inventory with additions, changes, and decommissions of devices in ServiceNow
  • Perform monthly validation of discovery data from with existing inventory and update AMDB/CMDB
  • Coordinate shipping and receiving of Starlink devices to/from various field and office locations.
  • Ensure all assets have assigned owners and users; manage asset lifecycle including refresh and disposal
  • Generate and respond to inventory reports and audit requests. End-User Support
  • Provide deskside and remote support for hardware, software, and connectivity issues.
  • Troubleshoot OS and Software Center issues; escalate to team when needed
  • Support device setup, configuration, and deployment for new hires, refreshes, and break/fix scenarios.
  • Handle hardware loaner requests and asset retrievals using ServiceNow workflows

Qualifications
Knowledge & Experience
:

  • 3+ years of experience in IT inventory management and end-user support.
  • Familiarity with ITAM tools, and ServiceNow.
  • Strong organizational and documentation skills.
  • Ability to lift and ship IT equipment as needed.
  • Excellent communication and customer service skills.
  • Knowledge of basic computer hardware.
  • Experience with desktop operating systems including Microsoft, and Mac OS X
  • Extensive application support experience.
  • Working knowledge of a range of diagnostic utilities.
  • Good understanding of the organization's goals and objectives.
  • Exceptional written and oral communication skills.
  • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
  • Strong documentation skills.

Personal Attributes
:

  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Soft Skills
:

  • Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
  • Interpersonal: Excellent customer service, technical, organizational, and communication skills -- in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
  • Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.