Relationship Manager

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come

Job Description:
Purpose of Position
Accountable for managing a portfolio of provincially regulated financial institutions (i.e., credit unions and caisses populaires), performing risk and controls assessments, identifying issues, and taking action through remediation or intervention in support of overall Credit Union Supervision Department's accountabilities and strategies.

Key Responsibilities

• Manages a portfolio of financial institutions through the prudential supervision of provincially regulated credit unions and caisses populaires (Credit Unions).
• As the Relationship Manager and lead supervisor for an assigned portfolio of Credit Unions, ensures the consistent messaging of FSRA's regulatory requirements and expectations.
• Leads or participates in identifying and assessing risks while considering the size and complexity of the institutions to determine the overall risk profile of the institutions.
• Participates in implementing, enhancing, and assisting the Practices team in maintaining the Risk Based Supervisory Framework (RBSF).
• Actively supports FSRA's Enhanced Data Collection (EDC) initiative to identify potential vulnerabilities with Credit Unions and leverage insights.
• Participates in or leads intervention or recovery activities to rehabilitate or resolve an FI, including the placement of the FI in an appropriate Depositor Protection Program.
• Develops, manages, and maintains relationships with Boards and senior management teams of assigned institutions to ensure proactive identification of potential issues (e.g. profitability/efficiency, liquidity/funding, capital adequacy, resilience, financial and non-financial risks, etc.).
• Conducts monitoring, market intelligence gathering, and analysis of business practices and operations of regulated institutions to identify potential areas of risk, misalignment with supervisory requirements, and non-compliance with legislation, regulations, rules and guidance.
• Leads the assessment of higher risk areas or practices identified through ongoing monitoring
• Works with the institution to ensure the Credit Union has developed credible remediation plans resulting from risk assessments and other supervisory activities.
• Supports critical change and a new collaborative, forward thinking culture within the unit, and works with others to achieve this across the department.
• Participates in projects within the department to represent the unit's interests in program or service decision making.
• Meets regularly with senior leadership and Boards of FIs to stay abreast of business and financial performance and to update the institutions' risk profile.
• Works in collaboration with colleagues on function priorities for FSRA.
• Develops and maintains key stakeholder relationships across the sector and with other regulators.

Qualifications
Education and Experience

• Degree in finance, commerce, business, law, accounting, a related field, or equivalent experience.
• 7 – 10 years' experience in financial services including complex financial analysis, preferably with 3-5 years' experience in a relationship management role.
• Relevant industry experience in banking and/or insurance environment; experience in financial regulation is preferred.
• Experience with engaging stakeholders and developing relationships.
• Experience with resolving complex related issues.

Knowledge And Skills

• Experience with developing and managing complex relationships with stakeholders.
• Experience with analyzing, developing, or implementing financial institution contingency plans, and recovery and resolution plans (e.g., corporate restructuring, workouts, liquidation, bankruptcy, asset sales, mergers).
• Experience with assessments of the operations and financial condition of financial institutions (e.g. credit unions, banks, insurance companies, trusts, broker-dealers).
• Working knowledge of capital, liquidity, stress testing.
• Knowledge of Three Lines of Defense and corporate governance.
• Demonstrated financial, risk and controls analysis skills.
• Proven project management skills
• Demonstrated relationship management skills.
• Excellent written and verbal communication skills

*Please note that this position will close at 11:59PM on January 6, 2026*

Job Posting End Date:
01/06/2026

Job postings close at 11:59pm on the date noted.

Compensation Grade:
RM 7 - AMAPCEO

Compensation Range:
$113,300.00

$135,960.00

Bargaining Unit:
AMAPCEO

Job Code:
Job Code: RM01

Employment Type:
Regular

Scheduled Weekly Hours:
36.25

FSRA is committed to ensuring equity in employment. Our goal is to create a diverse, inclusive workforce that reflects the communities we serve and to ensure our services and communications are accessible to all individuals. Accommodation is available under the Ontario Human Rights Code.
NOTE: ONLY QUALIFIED CANDIDATES WILL BE CONSIDERED