Service Dispatcher

5 minutes ago

Saskatoon SK SK W, Canada Welldone Mechanical Services Full time

If it's not done well, it's not Welldone

Join our growing team at Welldone Mechanical Services, Saskatoon SK.

We have an immediate opening for an HVAC Service Dispatcher / Customer Service to join our dynamic team This position is pivotal in our office, providing exceptional customer service and support to our technicians and customers.

Locally owned and operated, Welldone Mechanical Services has been providing exceptional HVAC service in Saskatoon since 1995. We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.

POSITION: HVAC Service Dispatcher / Customer Service

PAY: $24.00 to $29.00 per hour, depending on experience

WORK HOURS: Monday through Friday, 7:30am - 4:30pm

LOCATION: Saskatoon, SK

WHAT WE HAVE TO OFFER:

  • Locally owned and operated
  • Stability and growth with year-round work
  • Opportunities for professional development and growth
  • Positive and collaborative team environment
  • Team events
  • SNACKS in the breakroom
  • Positive culture motivated by continuous improvement
  • High standard of professionalism in "who we are and what we do"

BENEFITS:

  • Medical and Dental insurance; 100% paid premiums by employer
  • Life insurance
  • Critical illness insurance
  • Paid vacation
  • 11 paid holidays
  • RRSP with company match program

WHAT YOU WILL BE DOING:

  • First point of contact for our customers
  • Answering incoming calls and making outbound calls
  • Enhance each customer's experience, ensuring their day is positively impacted
  • Liaison between our customers and service technicians and ensuring accurate and timely communication
  • Gather essential information and enter data into our operating system BuildOps in "real time" while communicating with customers
  • Respond to incoming customer inquiries via telephone and emails in a timely manner
  • Scheduling service and maintenance appointments
  • Prioritizing incoming service requests and dispatching technicians
  • Checking timesheets
  • Purchaser orders
  • Checking GPS for location and best routes
  • Provide general administrative and clerical support

QUALIFICATIONS / SKILLS:

  • Desire to support and be part of a great team
  • 2 + years of customer service, scheduling, coordinating, project coordinating or similar experience
  • Excellent communication and interpersonal skills
  • Willingness and ability to adapt, stay calm under pressure and work with a wide range of personalities
  • Proficient in using multiline phones, text messaging and email
  • Able to type 40+ WPM
  • Experience using a CRM/ERP, or cloud-based operating system; we use BuildOps

We are an Equal Opportunity Employer and value:

Humility: Actively pursues learning and improvement, values input from others and demonstrates openness to acknowledging and learning from mistakes.

Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.

Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.

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