Claims Adjuster, Casualty- Long Haul Trucking

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Casualty Claims Representative to help get our customers back on track so they can focus on what matters most.

As a Casualty Adjuster within our Specialty Lines Long Haul Trucking Team, you'll be part of a national group handling claims across Canada and the United States. You'll work closely with team members across North America, collaborating to investigate and resolve bodily injury claims involving transport trucks. In addition to trucking claims, you'll also manage Ontario personal lines and commercial casualty facility claims.

Your expertise in claims handling will allow you to analyze and act decisively, while your strong negotiation and influencing skills will help you drive effective resolutions. We value professionals who can think critically, prioritize effectively, and find creative solutions—all within a collaborative and energetic team environment.

This posting for candidates in any of the following locations:
 

Alberta: Calgary

Atlantic: Dartmouth NS, St Johns NL

Ontario: Ajax/London/Mississauga/Ottawa/Richmond Hill/Toronto (700U)

What you'll do here:

• The ability to investigate, analyze, evaluate, quantify and report on losses with high level of complexity Bodily Injury files

• Manage losses throughout Canada and USA

• Handling Ontario's commercial and personal line facility third party bodily injury claims in our Halcion system

• Working with the Facility Association and completing semi annual facility reports

• Within established authority limits, able to negotiate effective settlements of claims, attend courts proceedings, mediations and settlement meetings

• Knowledgeable of insurance case law and regulatory changes while being available as a mentor, role model and technical resource for others

• Work well with Defence and Plaintiff counsels alike with the goal of resolving the file in a timely manner on all levels of claims

• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable

• Communicate in a timely and respectful manner with the customer, claimants, lawyers and insurers to settle claims and report findings and settlements

• Collect reports and statements to determine liability and coverage

What you bring to the table:

• Minimum of 3-5+ years investigating Auto Casualty claims

• Long Haul Trucking experience is considered an asset

• Ontario litigation, tort and claims handling experience is required

• Analytical skills, detail-oriented and organized

• Ability to multitask and juggle competing priorities

• Knowledge of the provincial legislation governing auto insurance

• Completed or actively pursuing CIP designation 

• Willingness to secure out of province adjusting licenses

• University degree or any combination of training and experience deemed relevant for the role

• Bilingual in English and French is an asset

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid  

#LI-MS1

What we offer
 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.