Inside sales representative

20 hours ago

Nelson BC VL T, Canada Lanctot Ltée Full time

INSIDE SALES REPRESENTATIVE - SPORTS INDUSTRY

Lanctôt is a leader in the distribution of premium sports, outdoor, eyewear and fashion brands, representing some of the world's most renowned names and providing exceptional products across Canada.

With over seven decades of expertise and a legacy rooted in sportsmanship, Lanctôt is more than a distributor—we're innovators, athletes, and team players. As a third-generation family business, we bring together a rich history and a visionary approach to create a workplace where collaboration, creativity, and ambition thrive. Here, your skills are valued, your voice is heard, and your contributions truly matter. By joining Lanctôt, you're stepping into a culture that celebrates teamwork, empowers individuals, and inspires growth. Be part of a team that transforms challenges into victories, values every step of the journey, and strives for excellence together.

WHY CHOOSE LANCTÔT :

  • Group insurances after 3 months
  • RRSP program with employer contribution after 1 year
  • A generous employee purchase program for all our brands
  • Internal career advancement opportunities.
  • Not to brag, but our team is simply amazing

YOUR NEW CHALLENGE:

We are looking for a bilingual customer service professional to join our team as an inside sales representative. Your role will be to assist customers with their various questions and issues, particularly regarding products, orders, deliveries, and warranties.

YOUR RESPONSIBILITIES:

  • Build and maintain strong customer relationships.
  • Communicate with customers through various channels, including phone, email, and chats.
  • Process customer orders.
  • Answer technical questions from clients about products specificities (No worries, a technical training on the product will be provided)
  • Solve issues with orders and address customer's specific needs.
  • Manage returns and warranties requests and verify the returned products.
  • Collaborate closely with sales representatives and logistic team.
  • Bring your inputs on improvement opportunities based on customers' feedbacks.

QUALITIES OF OUR IDEAL CANDIDATE:

  • Previous experience in a customer service position.
  • Excellent interpersonal and communication skills.
  • Previous experience in the sports industry (an asset, not essential).
  • Passion for sports
  • Knowledge of MS Office (Word, Excel, Outlook).
  • Be a team player.

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